OKTA L3 SME – Identity & Access Management

Job brief

We are looking for an experienced OKTA L3 SME based in Poland to provide advanced technical support and subject matter expertise for a global OKTA platform. You will act as an L3 escalation point, resolve complex incidents, and support platform configurations in a 24x7 global IDAM support environment.

Shift: UK hours / Collaboration across APAC, EMEA, and NA regions

Poland (Remote / Hybrid – major cities such as Warsaw, Kraków, Wrocław)

Band - 7

Full-time / Permanent

Responsibilities

• Act as L3 escalation for complex OKTA incidents and service requests.
• Troubleshoot and resolve advanced MFA, SSO, and authentication issues.
• Perform OKTA administration including policies, groups, and application configurations.
• Handle P1/P2 incidents and contribute to root cause analysis and problem management.
• Support deployment, upgrades, maintenance, and patching of OKTA AD/LDAP agents.
• Participate in major incident management calls (P1/P2) as the IDAM representative.
• Manage daily incidents and service requests, including policy changes and group updates.
• Perform IP whitelisting management and maintain CMDB records for OKTA-related services.
• Manage OKTA mastered lists, approver lists, admin access, and service account lifecycle and attestations.
• Provide hypercare support for new criteria, changes, and upgrades.
• Support audit, compliance, and access review activities and maintain SOPs and technical documentation.
• Mentor and support L2 OKTA administrators.