Senior ServiceNow Expert Job ID: JP054318

Senior ServiceNow Expert 

Overview
We are seeking a Senior ServiceNow Expert to lead the design, development, configuration, and continuous improvement of a ServiceNow platform within a complex enterprise environment. The role focuses on delivering scalable ServiceNow solutions, optimizing ITSM processes, and ensuring alignment with business and ITIL best practices.

Key Responsibilities

• Design, develop, and configure ServiceNow solutions and platform enhancements
• Customize and maintain ServiceNow modules, including ITSM, CMDB, and HRSD
• Analyze business and stakeholder requirements and translate them into technical solutions
• Develop workflows, business rules, UI policies, scripts, and automation processes
• Implement and maintain integrations using REST/SOAP APIs, LDAP, and SSO
• Ensure platform stability, performance, maintenance, and continuous optimization
• Contribute to ServiceNow governance and ITIL process improvements
• Provide technical guidance, user support, and knowledge transfer to internal teams

Required Skills & Experience

• Strong expertise in ServiceNow platform development and administration
• Experience with ITSM, CMDB, and HRSD modules
• Proficiency in JavaScript, HTML/CSS, Glide API, Flow Designer, Service Portal, and Reporting
• Experience with integrations using REST/SOAP APIs, LDAP, and SSO
• Good understanding of ITIL v3/v4 processes and best practices
• Experience in enterprise ServiceNow implementations and platform governance

Certifications

• ITIL Foundation certification preferred
• ServiceNow System Administrator and/or Application Developer certification is an asset

Profile

• Strong analytical and problem-solving skills
• Ability to translate business needs into technical solutions
• Excellent communication and stakeholder management abilities
• Proactive, quality-focused, and solution-oriented mindset

Languages

• Native-level French or Dutch
• Good knowledge of English

Work Environment

• Hybrid working model
• Location: Brussels area
• Long-term assignment within a large-scale enterprise IT environment.