Functional Analyst Web/Mobile (Expert)

Location: Brussels, Belgium
Work Model: Hybrid (3 days onsite, 2 days remote)
Start Date: July 2026 (earlier start possible)
Contract Duration: Initial contract until June 2028 with possible extensions
Workload: Full-time (100%)

About the Role

We are looking for an experienced Functional Analyst Web/Mobile to support the management, continuity, and future evolution of a critical mobile forms platform used by field technicians and administrative teams.

The platform serves as a collaborative environment where operational data, work assignments, and progress updates are exchanged through digital forms. Following a major redesign currently underway, the successful candidate will play a key role in ensuring the long-term sustainability, enhancement, and support of the solution.

Key Responsibilities

Functional Application Management

• Support end users by answering questions related to daily platform usage.
• Analyze and process enhancement requests.
• Assess feasibility, costs, timelines, and impacts of proposed changes in collaboration with management and internal teams.
• Act as second-line support for incidents and application issues.
• Ensure high levels of quality and reliability in both testing and production environments.

Functional Analysis & Project Delivery

• Conduct impact assessments, risk analyses, workload estimations, and project planning activities.
• Gather and document functional and non-functional requirements.
• Perform detailed functional analysis of proposed solutions.
• Collaborate closely with architects, business stakeholders, end users, and technical teams.
• Balance user experience, performance, stability, and operational requirements when designing solutions.
• Contribute to Agile project delivery and continuous improvement initiatives.

Required Qualifications

Experience

• Minimum 10 years of experience as a Functional Analyst.
• Proven experience in at least one Web/Mobile project.
• Minimum 8 years of experience designing and delivering mobile solutions that operate both online and offline.
• Strong hands-on experience with data modelling.
• Minimum 5 years of experience working within Agile environments.
• Experience working with project methodologies such as:
  • Agile / Scrum
  • PRINCE2
  • PMBOK
  • PMI

Languages

• Excellent command of either Dutch or French, with a good understanding of the other language.
• Strong English communication skills (written and spoken).

Preferred Qualifications

• Experience within the utilities sector.
• Experience with field service management projects.
• Hands-on experience with data modelling in document-oriented databases, ideally Couchbase.
• Bachelor's or Master's degree in a relevant field.

Nice to Have

• Experience working for a distribution network operator (DNO).
• Functional knowledge of energy network management, including interventions and incident handling.

What Makes You Successful

• Strong attention to detail and commitment to quality.
• Ability to work independently while effectively collaborating with a wide range of stakeholders.
• Analytical mindset with excellent problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Focus on delivering reliable, user-friendly, and scalable solutions.

If you are a seasoned Functional Analyst with expertise in web and mobile platforms and enjoy working at the intersection of business, operations, and technology, we'd love to hear from you.