Job Openings OKTA Lead – L3 Consultant & Okta Workflows Band 8, India

About the job OKTA Lead – L3 Consultant & Okta Workflows Band 8, India

Job brief

The Band 8 Senior Lead is accountable for the end-to-end L3 SME ownership, OKTA workflow, security, and 24x7 operational stability of the enterprise OKTA platform as consultant. Lead – L3 Technical Operations. The role provides strategic OKTA leadership, governance, and final escalation support for business-critical authentication services.

Shift: UK hours – 24x7

Responsibilities

    Key Accountabilities

    L3 – Consultant and Workflows

    • Own and govern the global OKTA platform, including workflows, standards, and roadmap
    • Define and approve authentication policies, MFA controls, and security designs
    • Ensure platform scalability, resilience, and alignment with enterprise security strategy

    Operations & Service Leadership (24x7)

    • Accountable for 24x7 availability, SLA performance, and service continuity
    • Act as final escalation points for critical authentication and access incidents
    • Lead P1/P2 major incidents, root cause analysis, and remediation actions
    • Define and maintain on-call, escalation, and support readiness models

    Security, Risk & Compliance

    • Ensure OKTA services meet security, audit, and regulatory requirements
    • Partner with SOC, GRC, and Audit teams on risk assessments and compliance activities
    • Own remediation plans for identified security gaps or audit findings

    Leadership & Stakeholder Engagement

    • Provide technical and functional leadership to global IAM teams
    • Act as a trusted advisor to senior IT and Security leadership
    • Mentor senior engineers and ensure effective knowledge transfer

Requirements

  • Skills & Experience

    Essential

    • 12–15+ years of experience in IAM / Security / System Administration
    • 2+ years of hands-on OKTA administration, with strong focus on OKTA
    • Proven experience supporting enterprise IAM platforms in 24x7 environments
    • Strong expertise in authentication, MFA, and identity federation concepts
    • OKTA Workflow management.
    • Day-to-day OKTA platform support including policy management, group updates, and rule modifications.
    • Expertise in OKTA App integration.
    • Handling BAU incident tickets, including analysis, resolution, and coordination.
    • Deployment and upgrades of new OKTA agents as required.
    • Maintenance and patching of OKTA AD agents, coordination with Kyndryl server teams, monitoring agent health, and remediation of agent disconnects.
    • Handling day-to-day BAU service requests related to OKTA and IAM services.
    • Managing network zone configurations, including addition and updates of IP whitelisting.
    • Regular maintenance and updates of CMDB records, including application details and ownership information.
    • Management of OKTA-mastered application lists and approver configurations, with regular CMDB updates.
    • Handle OKTA L3 SMEs.
    • Understanding the creation of workflows in OKTA.
    • Provisioning and management of OKTA administrative access.
    • Periodic review and revalidation of OKTA admin access.
    • Provisioning and lifecycle management of service accounts.
    • Periodic revalidation and certification of service account access.
    • Ongoing governance and updates of OKTA-mastered accounts and approver lists within CMDB.
    • Hypercare services for new implementations, criteria changes, and upgrades, including issue resolution post-migration.
    • Single Sign-On
    • Adaptive MFA
    • Lifecycle Management
    • API Access Management
    • Provide performance administration account and service account attestation within the Okta service
    • Provide IP address whitelisting management within the Okta.
    • Perform patch management within the Okta.
    • Provide support for audits including remediation of findings that can be delivered as small changes
    • Provide group creation, modification and removal
    • Plan and execute software upgrades, including compatibility testing and user migration strategies for new releases
    • Support group synchronization

    Desirable

    • Experience in large, global enterprise environments
    • Exposure to Zero Trust and modern identity security frameworks

    Qualifications / Certifications

    • OKTA professional Certified / Consultant or workflows (Mandatory)
    • OKTA admin certified, OKTA Certified Consultant, Security certifications (CISSP / CISM) – desirable

    Decision Making & Impact

    • Makes high-impact L3 and operational decisions affecting global access services
    • Accountable for service stability, security posture, and risk reduction
    • Influences IAM strategy and platform direction at enterprise level

    Working Conditions

    • 24x7 global support model (rotational on-call)
    • Collaboration across APAC, EMEA, and NA/LATAM regions
    • Location Bangalore, India.

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