Service Desk Engineer (Mid-Level) - JP053855

Job Title: Service Desk Engineer (Mid-Level)

Job ID: JP053855
Location: Brussels, Belgium (Hybrid)
Duration: 6 months (01/07/2026 – 31/12/2026)
Experience Level: Medior

Role Overview

We are looking for a Mid-Level Service Desk Engineer to join the first-line support team. You will handle daily service desk operations, resolve incidents, and contribute to improving documentation and support processes.

Key Responsibilities

• Provide first-line IT support and handle incident tickets
• Troubleshoot Windows workstations and user issues
• Support PC/Office-related tasks and end-user assistance
• Ensure proper follow-up and resolution of tickets
• Improve and maintain knowledge base, SOPs, and documentation
• Collaborate with second and third-line teams to enhance processes

Required Skills & Experience

• Minimum 5 years' experience in a Service Desk environment
• Strong knowledge of Microsoft Windows and Office tools (Word, Excel, Outlook, SharePoint)
• Experience with Jira, Confluence (or similar tools)
• Experience in documentation and SOP creation
• IT background/education required
• Familiarity with Intune and Microsoft Teams
• ITIL certification is a plus

Profile

• Strong communicator with end-user interaction (phone, email, in-person)
• Team player with a proactive and structured approach
• Eager to learn and improve processes

Languages

• Dutch or French: Full professional proficiency
• English: Good working knowledge