ServiceNow HRSD Consultant / Application Architect Job ID: JP054156

ServiceNow HRSD Consultant / Application Architect (Hybrid – Brussels)

We are looking for an experienced ServiceNow HRSD Consultant to support the transition of a large-scale HR Service Delivery platform into operational mode within a complex enterprise environment.

The role focuses on stabilizing, maintaining, and evolving HR digital services while ensuring knowledge transfer, governance, and service continuity.

Key Responsibilities

• Support the transition of the ServiceNow HRSD platform into operational mode
• Stabilize and optimize existing HR service catalog solutions
• Configure and enhance ServiceNow HRSD functionalities
• Implement and improve HR processes and workflows
• Develop and maintain platform customizations using JavaScript
• Provide support, maintenance, troubleshooting, and continuous improvement
• Ensure proper documentation and operational procedures are maintained
• Transfer knowledge to internal ServiceNow teams and support capability building
• Contribute to platform governance, architecture, and integration with other enterprise systems
• Collaborate with technical teams, stakeholders, and business users

HR Service Domains

• Personal data management
• Career management
• Working hours and absences
• Well-being and employee support
• Salary, allowances, and expenses
• Diplomatic mobility services

Required Skills & Experience

• Strong expertise in:
  • ServiceNow platform administration and development
  • ServiceNow HRSD module
  • Architecture, integration, and workflow development
  • JavaScript development within ServiceNow
• Experience with operational transition and knowledge transfer activities
• Experience within public sector environments is considered an advantage
• Strong analytical, problem-solving, and customer-oriented mindset

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist – HRSD
• ServiceNow Certified Application Developer (CAD)

Languages

• Dutch: Active knowledge
• French: Active knowledge
• English: Active knowledge

Additional Requirements

• Willingness to undergo a security screening and/or security clearance procedure
• Belgian nationality required
• Candidates should currently reside in Belgium

Work Conditions

• Hybrid working model

Location

Brussels