Senior SAP Customer Service (CS) / XFT Functional Consultant

Requirement ID: 10888070
Location: Eindhoven, Netherlands
Start Date: ASAP
Duration: 6 Months
Experience: 8–10 years
Employment Type: Contract
Primary Expertise: SAP Customer Service (CS) / SAP CRM Service
Additional Expertise: SAP XFT Functional

About the Role

We are looking for an experienced Senior SAP Customer Service (CS) Functional Consultant with strong expertise in SAP CS implementation and functional processes, complemented by experience with SAP XFT.

The consultant will work closely with business stakeholders, cross-functional teams, and technical teams to gather requirements, design solutions, support testing, and provide functional guidance throughout the implementation and post-go-live lifecycle.

The ideal candidate will have a minimum of 7 years of SAP CS implementation experience and strong knowledge of service, repair, warranty, installed base, billing, and maintenance processes.

Key Responsibilities

• Gather, analyze, and document business requirements.
• Translate business requirements into functional SAP solutions.
• Participate in Agile ceremonies and delivery activities.
• Prepare solution designs and detailed functional specifications.
• Collaborate with cross-functional and technical teams.
• Coordinate and support testing activities, including:
  • Unit testing
  • Integration testing
  • Regression testing
  • Test automation
• Support defect analysis and resolution during testing.
• Provide functional support and guidance to business users during hypercare and post-go-live.
• Identify opportunities for process improvements and system optimization.
• Support customized SAP processes and ensure alignment with business requirements.
• Prepare functional documentation and solution-related deliverables.
• Coach and guide other team members where required.

SAP Customer Service (CS) Expertise

The candidate must have at least 7 years of SAP CS implementation experience with strong knowledge of the following:

Service Management

• Service Notifications
• Service Orders
• Repair Orders
• Service Contracts
• Warranties
• Installed Base
• Task Lists
• Service-related sales processes
• Outbound and return sales orders
• Third-party repairs
• In-house repairs

Field Service & Billing

• Dynamic Item Processing (DIP)
• Resource Related Billing
• Quotation and Billing Requests
• Field service billing processes
• Field service quotation processes

Repair & Maintenance

• Internal maintenance processes
• Repair processes
• Refurbishment processes
• Modification work
• Multi-level installed base management
• Product representation and management at customer sites

Additional SAP CS Processes

• Consignment processes
• Timewriting processes
• Customized SAP CS processes
• End-to-end service lifecycle processes

Cross-Module Integration

Strong experience integrating SAP CS with other SAP modules and systems, including:

• SAP SD
• SAP MM
• SAP PS
• SAP XFT
• Other relevant cross-functional SAP solutions

The consultant should understand the dependencies and data flows between SAP CS and related modules and be able to work effectively with technical teams on integration requirements.

SAP XFT Functional Expertise

The candidate should also have strong functional experience with SAP XFT, including:

• Gathering and analyzing XFT business requirements.
• Translating requirements into functional solutions.
• Preparing solution designs.
• Preparing RICEF specifications for XFT requirements.
• Working with technical teams during development and implementation.
• Supporting testing and issue resolution.
• Ensuring XFT solutions align with broader SAP business processes.

Essential Skills & Experience

• 8–10 years of overall SAP experience.
• Minimum 7 years of SAP Customer Service (SAP CS) implementation experience.
• Strong hands-on knowledge of SAP CS service processes.
• Strong understanding of service notifications, service orders, repair orders, warranties, contracts, and installed base.
• Strong knowledge of DIP / Resource Related Billing.
• Experience with repair, refurbishment, maintenance, and modification processes.
• Experience with multi-level installed bases.
• Knowledge of consignment processes.
• Strong SAP CS integration experience with SAP SD, MM, PS, and XFT.
• Experience working with customized SAP processes.
• Knowledge of timewriting processes.
• Strong SAP XFT functional experience.
• Ability to gather requirements and prepare solution designs and RICEF specifications.
• Experience working in Agile delivery environments.
• Strong experience coordinating and supporting testing activities.
• Experience providing business support during hypercare.
• Strong documentation and functional specification skills.

Key Competencies

• SAP Customer Service (CS)
• SAP CRM Service
• SAP XFT
• Service Management
• SAP SD
• SAP MM
• SAP PS
• Service Notifications
• Service Orders
• Repair Orders
• Service Contracts
• Warranty Management
• Installed Base
• DIP / Resource Related Billing
• Field Service
• Maintenance & Repair
• RICEF
• Requirements Analysis
• Functional Specification
• Solution Design
• Testing & UAT
• Agile / Scrum
• Hypercare Support

Personal Skills

• Strong communication and negotiation skills.
• Ability to work effectively with stakeholders across different business sectors.
• Strong leadership and stakeholder management capabilities.
• Proactive and results-oriented approach.
• Strong analytical and problem-solving skills.
• Natural leader with strong technical aptitude.
• Ability to drive continuous improvement.
• Comfortable working independently while collaborating with cross-functional teams.
• Ability to coach and support other team members.
• Strong ownership and accountability.

Ideal Candidate

The ideal candidate is a senior SAP CS functional consultant with extensive implementation experience and a strong understanding of end-to-end customer service processes.

You should be comfortable working between business and technical teams, translating complex requirements into practical SAP solutions, and taking ownership of functional design, testing, implementation, and post-go-live support.

Strong SAP XFT experience and knowledge of integrations with SD, MM, and PS will be particularly valuable.

Contract Details

Role: Senior SAP Customer Service / XFT Functional Consultant
Requirement ID: 10888070
Location: Eindhoven, Netherlands
Start Date: ASAP
Duration: 6 months
Experience: 8–10 years
SAP CS Experience: Minimum 7 years
Employment Type: Contract