Senior BMC Helix Platform Administrator Job ID: JP054717

Job Description – Senior BMC Helix Platform Administrator

We are seeking a Senior BMC Helix Platform Administrator to manage, maintain, and continuously improve an enterprise BMC Helix ITSM platform hosted in a private cloud environment. The role is responsible for ensuring platform availability, performance, security, and operational excellence while supporting IT service management processes and coordinating platform upgrades, integrations, and incident resolution.

Key Responsibilities

• Administer BMC Helix environments across Development, Acceptance, and Production.
• Manage platform configurations, technical settings, and lifecycle management activities.
• Maintain technical and operational documentation.
• Monitor software licensing and ensure compliance.
• Manage deployment processes using Jenkins and artifact repositories.
• Provide second- and third-line technical support for complex platform issues.
• Perform root cause analysis (RCA) and participate in Problem Management activities.
• Coordinate technical escalations with software vendors when required.
• Monitor platform health, application servers, databases, middleware, and system integrations.
• Analyze system performance and implement optimization initiatives.
• Define, monitor, and report on technical KPIs and SLAs.
• Plan and execute platform patches, hotfixes, upgrades, and version migrations.
• Perform technical validation and testing before production deployments.
• Implement security best practices, platform hardening, access management, and support security audits.
• Manage backup, restore, and disaster recovery procedures, ensuring RPO and RTO objectives are met.
• Maintain and support integrations with Active Directory/LDAP, monitoring tools, CMDB platforms, REST APIs, and third-party ITSM solutions.
• Collaborate with infrastructure, application, and vendor teams to ensure stable platform operations.

Required Skills & Experience

• Extensive experience administering BMC Helix ITSM / BMC Remedy platforms.
• Strong knowledge of BMC Helix platform administration and configuration.
• Experience with Jenkins and deployment automation.
• Experience working with OpenShift environments.
• Knowledge of application lifecycle management, release management, and platform upgrades.
• Experience with monitoring, performance tuning, and troubleshooting enterprise applications.
• Strong understanding of backup, disaster recovery, and business continuity practices.
• Experience with REST APIs, Active Directory/LDAP integrations, and CMDB environments.
• Knowledge of IT Service Management (ITSM) processes, including Incident, Change, Problem, Configuration, and Service Request Management.
• Excellent analytical, documentation, and problem-solving skills.

Languages

• Native or bilingual proficiency in French.
• Full professional proficiency in English.

Work Environment

• Hybrid work model (telework subject to agreement with the hiring manager).
• Opportunity to support a mission-critical enterprise ITSM platform within a highly regulated financial environment.