We're Hiring: ServiceNow Application Architect

Location: Brussels, Belgium
Work Model: Hybrid
Start Date: ASAP
Contract Duration: 10 Months (Part-Time – 3/5)

We are looking for an experienced ServiceNow Application Architect to lead the design and implementation of enterprise ServiceNow solutions. This role is ideal for a seasoned architect with expertise in ServiceNow Workplace Service Delivery (WSD), solution architecture, and digital transformation within complex enterprise environments.

Key Responsibilities

• Design the functional and technical architecture for ServiceNow Workplace Service Delivery (WSD) solutions.
• Develop scalable, secure, and maintainable application architectures aligned with enterprise standards.
• Define data models for assets, buildings, spaces, contracts, suppliers, and fleet management.
• Design workflows and business processes for asset lifecycle and facility management.
• Collaborate with business stakeholders, project managers, architects, and development teams.
• Ensure solutions follow ServiceNow Out-of-the-Box (OOTB) best practices.
• Contribute to DevSecOps initiatives, secure development, and application governance.
• Oversee solution quality through code reviews, integration testing, documentation, and knowledge transfer.
• Support modernization initiatives and migration towards modern application architectures.

Required Skills

• ServiceNow Application Architecture
• ServiceNow Workplace Service Delivery (WSD)
• ServiceNow ITSM
• ServiceNow HRSD
• Enterprise & Solution Architecture
• Data Modeling
• Workflow Design
• DevSecOps
• Application Security
• Integration & Migration Strategy
• Technical Documentation
• Stakeholder Management

Required Experience

• Minimum 5 years of experience in application or solution architecture.
• Minimum 5 years of experience implementing ServiceNow solutions.
• Minimum 3 years of experience as a ServiceNow Application Architect.

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) – IT Service Management
• ServiceNow Certified Implementation Specialist (CIS) – Human Resources Service Delivery

Nice to Have

• Experience with ServiceNow Workplace Service Delivery (WSD) certification or implementation.
• Experience within the public sector.
• Knowledge of Facility Management and Asset Management solutions.

Languages

• Native or fluent Dutch or French
• Good knowledge of the second national language
• Professional proficiency in English

What We're Looking For

• Strong analytical and solution architecture skills.
• Excellent leadership and stakeholder management abilities.
• Experience delivering secure, scalable enterprise solutions.
• A proactive, collaborative mindset with a passion for innovation and continuous improvement.