Technisch Consultant ServiceNow

Role overview

You will be responsible for the technical evolution of the ServiceNow platform, with a primary focus on ITSM. Besides delivering configuration work, you will support and coach internal team members and act as the technical counterpart for external vendors.

Key responsibilities

• Perform analysis and implement ServiceNow configurations (small to medium changes)
• Support and coach internal team members in ServiceNow technical capabilities
• Coordinate and challenge external ServiceNow vendors
• Define test scenarios, execute testing, and follow up on deployments until go-live
• Optimize ITSM processes (request flows, service catalog, CMDB, SLA setup, CSDM)
• Support integrations (API, IntegrationHub, Flow Designer)
• Improve knowledge management and self-service adoption
• Set up and enhance reporting and dashboards
• Support HRSD and CSM initiatives when needed

Required experience

• 8+ years of ServiceNow implementation experience in technical roles
• Strong expertise in ITSM and out-of-the-box ServiceNow processes
• Solid configuration skills (Flow Designer, Business Rules, UI Policies, Scripts, Catalog Items, CMDB, SLA)
• Experience with API integrations and IntegrationHub
• Knowledge of security concepts (ACLs, roles)
• ITIL v3/v4 certification
• Experience with Agile/Scrum environments
• ServiceNow System Administrator certification is a plus
• Strong documentation skills

Soft skills

• Independent and proactive working style
• Strong communicator across technical and business stakeholders
• Ability to coach and support junior colleagues
• Structured, delivery-focused, and able to prioritize effectively
• Fluent in Dutch or French (one required), good English

Offer

• Long-term assignment with extension possibilities
• Flexible part-time engagement (~50%)
• Freelance or employment via detachment
• Challenging role in a complex ServiceNow environment