Helpdeskmedewerker (Junior) – P1 -EVIV002463

Brussels & Ghent, Belgium
Full-time (100%) | Hybrid (min. 50% on-site)
Start Date: 01 June 2026
Application Deadline: 18 May 2026

We are looking for a Junior Helpdesk Medewerker to join the Central Team within the Digital Flanders Loketplatform. In this role, you will be part of a transversal environment supporting digital government services used by citizens, businesses, and organisations across Flanders.

You will act as the first and second-line support contact, helping to ensure smooth operation of digital platforms such as citizen portals, e-services, and contact centre solutions.

Key Responsibilities

• Handle 1st and 2nd line support tickets with ownership and accountability
• Analyse, categorise, and prioritise incidents and service requests
• Provide support to citizens, partners, and internal technical teams
• Communicate clearly and professionally (written and verbal)
• Contribute to maintaining and updating knowledge and configuration databases
• Document solutions and share knowledge with the team and 1700 helpdesk
• Monitor communication channels and proactively identify issues or trends
• Work in a structured and organised way to ensure efficient resolution of issues
• Collaborate with technical teams and service delivery stakeholders

Required Skills & Experience

• Minimum 1 year experience in a helpdesk or service desk role (1st & 2nd line)
• Basic IT knowledge in Windows environments
• Basic Active Directory knowledge
• Experience with Microsoft Office / Office 365 support
• Basic understanding of networking concepts
• Experience with standard PC installations
• Dutch proficiency at CEFR C2 level

Nice to Have

• Experience with ITIL Service Support fundamentals
• Experience using service desk tools such as Jira
• Exposure to digital government or large-scale service environments

Candidate Profile

• Customer-focused and empathetic
• Calm and solution-oriented under pressure
• Strong in communication and active listening
• Structured and detail-oriented in your work
• Proactive and eager to learn
• Comfortable working in a fast-paced support environment
• Motivated by helping users and solving technical issues

Work Environment

• Hybrid working model (minimum 50% on-site)
• Locations: Brussels and Ghent
• Full-time role (5 days/week)
• Working within a central digital government service platform