Tooling Specialist – Xurrent / ITSM Job ID: JP054218

Tooling Specialist – Xurrent / ITSM

We are looking for an experienced Tooling Specialist to support the implementation and optimization of a modern ITSM platform based on Xurrent, replacing legacy incident and workflow management tools.

Key Responsibilities

• Configure and implement ITSM modules within Xurrent
• Set up workflows, forms, automation rules, and service catalogs
• Ensure an out-of-the-box (OOTB) approach aligned with ITIL best practices
• Support rapid deployment of key ITIL processes through templates and workflow accelerators
• Advise stakeholders to avoid unnecessary customizations and improve process standardization
• Create and maintain functional documentation, configuration guides, and operational runbooks
• Support testing, validation, user adoption, and knowledge transfer activities
• Collaborate with internal teams and external partners to ensure efficient delivery
• Develop and support integrations using REST APIs, scripting, and JSON data exchanges

Required Skills & Experience

• Strong hands-on experience with Xurrent implementation and configuration
• Expertise in ITSM and ITIL processes
• ITIL v4 certification required (ITIL v5 is a plus)
• Experience with:
  • Workflow automation
  • REST API scripting
  • JSON integrations
  • ITSM governance and process optimization
• Strong documentation and communication skills
• Results-oriented with a pragmatic approach

Languages

• French or Dutch: native/fluent level
• English: professional working proficiency

Work Setup

• Onsite role
• Location: Brussels