Business Analyst – Digital Channels Job ID: JP054289

Business Analyst – Digital Channels 

Overview
We are looking for a Business Analyst to support the evolution and optimization of customer-facing digital platforms, including a mobile application and website. The role focuses on translating business needs into functional solutions while ensuring alignment between business stakeholders, project teams, developers, and external partners.

Key Responsibilities

• Gather and analyze business requirements from strategic roadmaps, enhancement requests, and market trends.
• Facilitate workshops and requirements sessions with stakeholders.
• Translate business needs into clear functional specifications and user stories.
• Design functional mock-ups and wireframes and challenge UX/UI proposals.
• Produce or validate functional analyses provided by external suppliers.
• Ensure consistency and alignment across digital solutions and systems.
• Collaborate with project and development teams on backlog management, prioritization, and requirements clarification.
• Participate in sprint reviews and validate delivered functionalities.
• Develop test plans and functional test scenarios to ensure solution quality.
• Maintain and organize functional documentation and project deliverables.

Required Skills & Experience

• Proven experience as a Business Analyst in digital or customer-facing projects.
• Strong knowledge of business process analysis and requirements management.
• Experience with digital projects, websites, mobile applications, or customer portals.
• Understanding of user journeys, customer experience, and UX/UI principles.
• Experience working in Agile environments and collaborating with development teams.
• Strong documentation, testing, and stakeholder management skills.

Profile

• Analytical and solution-oriented mindset.
• Strong communication and facilitation skills.
• Ability to bridge business and technical teams.
• Detail-oriented with a focus on quality and continuous improvement.
• Collaborative and proactive approach.

Languages

• Native-level French.
• Good working knowledge of English.

Work Environment

• Hybrid working model.
• Location: Namur, Belgium.