ICT Expert / Senior Business & Functional Analyst (API & Digital Transformation)

Location: Belgium (Hybrid)
Start Date: 01/09/2026
Duration: Until 31/03/2027 (extension possible depending on project needs)
Workload: Full-time (100%)

Role Overview

We are looking for an experienced ICT Expert with a strong background in business and functional analysis to support the continued development of a modern data and reservation platform for mobility services. The role focuses on translating business needs into functional and technical requirements while supporting the implementation of an API-driven software platform.

You will collaborate with business stakeholders, project managers, architects, developers, and external partners to deliver scalable digital solutions using modern integration technologies, Agile methodologies, and cloud-based architectures.

Key Responsibilities

• Lead business and functional analysis activities for complex digital transformation initiatives.
• Analyze existing business processes and translate them into functional and technical requirements.
• Create user stories, process flows, functional specifications, and solution designs.
• Support the design and implementation of API-based, loosely coupled service architectures.
• Work closely with project managers, business analysts, developers, architects, and external vendors.
• Facilitate workshops, presentations, webinars, and stakeholder meetings.
• Assist in planning project deliverables and maintaining project roadmaps.
• Advise on infrastructure, security, availability, SLA, GDPR, and operational requirements.
• Support integration of software solutions across applications, websites, and operational platforms.
• Identify opportunities for workflow optimization and process improvements.
• Contribute to DevOps-oriented delivery processes and Agile project execution.

Required Skills & Experience

• Bachelor's or Master's degree in Engineering, Computer Science, ICT, or equivalent through experience.
• Minimum 8 years of experience in ICT environments with similar technologies.
• Minimum 5 years of experience as a Business Analyst.
• Minimum 5 years of experience as a Functional Analyst.
• Strong experience with:
  • API platforms and API-driven architectures
  • Digital transformation projects
  • DevOps environments
  • Requirements analysis and solution design
  • Data modelling and process modelling
  • Workflow optimization
• Experience delivering presentations, workshops, and webinars.
• Ability to quickly understand complex business domains and operational processes.
• Strong stakeholder management and communication skills.
• Comfortable working with both technical and business teams.
• Dutch language proficiency at CEFR C2 level (mandatory).

Preferred Qualifications

• Experience with large business-critical applications.
• Experience working within Agile frameworks.
• Knowledge of cloud-based and on-premise architectures.
• Experience with data integration and service providers.
• Knowledge of project methodologies within public sector environments.
• Experience working with multiple concurrent projects.
• Familiarity with:
  • MS Project
  • Microsoft Office
  • Visio
  • Jira
  • Confluence
  • Monday Boards

Nice to Have

• Experience with ArchiMate, UML, and BPMN.
• Knowledge of Open Data concepts.
• Experience with API Management, Identity & Access Management, and caching services.
• Understanding of process reengineering methodologies.
• Experience in mobility or transportation-related projects.
• Knowledge of accessibility solutions or services for persons with reduced mobility.

Soft Skills

• Excellent analytical and problem-solving skills.
• Strong communication and presentation abilities.
• Ability to bridge business and technical stakeholders.
• Collaborative mindset with external partners and multidisciplinary teams.
• Proactive and solution-oriented.
• Capable of managing multiple priorities in complex environments.

Language Requirement

• Dutch: CEFR Level C2 (Mandatory)