Care Caseworker

Contract to start ASAP

Duration: 20 weeks with a possible extension.

Full job description

Care Caseworker – Elmbridge Borough Council

Hours: Part-time (21 hours per week)

Contract: 20-week temporary contract from 9 November 2026 to 28 March 2027

Support Residents Through Effective Care Case Management

We're recruiting an organised and compassionate Care Caseworker to join Elmbridge Borough Council, based at High Street, Esher, Surrey, KT10 9SD.

This is a customer-focused role supporting residents who require care-related advice, case management and practical assistance. You'll work with individuals, families, internal teams and partner organisations to help ensure needs are identified, cases are progressed appropriately and residents receive timely and professional support.

The role requires strong communication, case-management and organisational skills, along with the ability to work sensitively with people who may be vulnerable or experiencing difficult circumstances.

About the Role

As a Care Caseworker, you'll manage a varied caseload and provide practical support to residents accessing care-related services.

You'll gather information, maintain accurate case records, coordinate with relevant professionals and help ensure cases are progressed in line with Council procedures and service standards.

What you'll be doing:

• Managing a caseload of care-related enquiries and cases
• Providing information, advice and practical support to residents and families
• Gathering information and assessing individual circumstances
• Maintaining accurate case records and updating Council systems
• Liaising with internal teams, care providers and partner agencies
• Supporting residents to access appropriate services and support
• Monitoring case progress and following up outstanding actions
• Responding to telephone, email and written enquiries
• Preparing correspondence, case notes and reports
• Helping identify risks, safeguarding concerns or urgent support needs
• Escalating complex or high-risk cases to appropriate professionals
• Working sensitively with vulnerable residents
• Supporting effective communication between residents, families and service providers
• Ensuring confidentiality and data protection requirements are followed
• Supporting service improvement and efficient case-management processes
• Managing competing priorities while meeting required deadlines

Requirements

We're looking for a professional, organised and empathetic individual with strong case-management and customer-support skills.

You'll ideally have:

• Previous experience in casework, social care, housing, community support or a related service
• Experience working directly with vulnerable residents or customers
• Strong communication and interpersonal skills
• Good case-management and record-keeping skills
• Ability to gather, assess and organise information accurately
• Experience liaising with partner organisations or service providers
• Ability to manage sensitive or confidential information appropriately
• Good written communication and report-writing skills
• Strong organisational and time-management skills
• Ability to manage multiple cases and priorities
• A calm and professional approach when dealing with difficult situations
• Understanding of safeguarding principles would be advantageous
• Previous local authority or public-sector experience would be desirable
• Ability to work independently and as part of a team
• Eligibility to work in the UK
• Ability to provide relevant references/work history
• Ability to complete required pre-employment checks

Why Apply

• Opportunity to work with Elmbridge Borough Council
• Competitive Umbrella rate of £24.61 per hour
• Part-time role offering 21 hours per week
• 20-week temporary assignment
• Meaningful role supporting residents and local communities
• Opportunity to build further case-management and local authority experience
• Varied role involving customer contact, administration and partnership working

Benefits

• Weekly Pay
• Company Pension
• Ongoing Agency Support

Additional Information

Client: Elmbridge Borough Council

Job Title: Care Caseworker

Location: High Street, Esher, Surrey, KT10 9SD

Positions Available: 1

Hours: 21 hours per week

Start Date: 9 November 2026

End Date: 28 March 2027

Contract Duration: 20 weeks

Contract Type: Temporary

Pay Rate: Umbrella: £24.61 per hour

Job Types: Part-time, Temporary contract

Pay: £24.61 per hour

Expected hours: 21 per week

Benefits:

• Company pension

Application question(s):

• Do you have previous experience in casework, social care, housing, community support or a related service?
• Do you have experience supporting vulnerable residents or customers?
• Are you confident managing a caseload and maintaining accurate case records?
• Are you comfortable liaising with partner agencies and service providers?
• Are you able to reliably travel to High Street, Esher, Surrey, KT10 9SD?
• Are you available to start from 9 November 2026 and work 21 hours per week?

Experience:

• Casework / Care Support: 1 year (required)
• Customer / Resident Support: 1 year (preferred)
• Local Authority / Public Sector: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

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