Complaints Investigation Officer

Contract to start ASAP

Duration: 12 weeks with a possible extension.

Job Purpose

To collate and present customer feedback and customer insight to enable the improvements service processes across the organisation.

To be the first point of contact for the Corporate Complaint Policy.

To administer the Corporate Complaints Policy, ensuring timely and quality responses to complaints.

Provide advice and guidance on the client's insurance arrangements to services as the service requires.

To assist with relevant aspects of the client's risk management framework.

Delivery of an effective and appropriate service to all service users, fairly and without discrimination.

Knowledge of Housing Ombudsman and Local Government and Social Care Ombudsman

Experience of investigating complaints

Experience of responding to Stage 2 local authority complaints

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR117325-09-26