Quality Assurance and Review Officer

Contract to start ASAP

Duration: 14 weeks with a possible extension.

Quality Assurance and Review Officer

Hours: Part-time (18 hours per week)

Contract: 14 Week Temporary Contract, ending 24 January 2027

Support High Standards, Compliance and Continuous Improvement Across Housing Services

We're recruiting an experienced Quality Assurance and Review Officer – Housing to join Southwark Council, supporting the monitoring, review, and continuous improvement of housing services.

This is an excellent opportunity for someone with experience in housing quality assurance, case reviews, compliance, complaints, audit, performance monitoring, homelessness, or local authority housing services.

You'll work closely with housing officers, managers, service leads, and other Council teams to review casework, identify areas for improvement, monitor compliance with policy and legislation, and help ensure residents receive consistent and high-quality housing services.

About the Role

As a Quality Assurance and Review Officer, you'll undertake detailed reviews of housing casework and service activity, assessing whether decisions, processes, and records meet required standards.

You'll provide constructive feedback, identify trends and risks, and support service managers with quality improvement activity, helping ensure housing services remain compliant, accurate, and customer-focused.

What you'll be doing:

• Carrying out quality assurance reviews across housing cases, decisions, and service activity
• Reviewing case files and records to assess accuracy, quality, consistency, and compliance
• Monitoring adherence to housing legislation, policies, procedures, and service standards
• Identifying areas of good practice and opportunities for improvement
• Providing clear feedback to housing officers and managers
• Supporting service improvement plans arising from quality assurance findings
• Reviewing complex housing decisions and identifying procedural or evidential issues
• Supporting the development and implementation of quality assurance frameworks
• Monitoring recurring themes, trends, and risks across housing casework
• Preparing reports and management information on quality assurance activity
• Supporting audits and internal reviews of housing services
• Working with managers to improve case recording and decision-making standards
• Reviewing customer correspondence and decision letters to ensure they are clear, accurate, and compliant
• Supporting learning from complaints, reviews, and service failures
• Helping ensure housing decisions are evidence-based and properly documented
• Providing guidance on policies, procedures, and quality standards
• Supporting training and development activity where quality assurance findings identify learning needs
• Working collaboratively with Housing Options, Homelessness, Temporary Accommodation, and related teams
• Monitoring progress against agreed quality improvement actions
• Supporting service managers with performance and compliance reporting
• Maintaining accurate records of reviews, findings, recommendations, and actions
• Promoting a culture of continuous improvement and high-quality customer service

Requirements

We're looking for a highly analytical, organised, and experienced housing professional with strong attention to detail and a good understanding of housing legislation and case management.

You'll ideally have:

• Experience working within housing, homelessness, housing options, temporary accommodation, or a related service
• Experience carrying out quality assurance, case reviews, audit, or compliance monitoring
• Strong knowledge of housing and homelessness legislation
• Experience reviewing complex casework and professional decision-making
• Good understanding of local authority housing procedures and service standards
• Experience identifying errors, risks, and areas for service improvement
• Strong analytical and investigative skills
• Excellent attention to detail
• Strong written communication skills
• Ability to prepare clear reports, findings, and recommendations
• Experience providing constructive feedback to officers and managers
• Ability to interpret policies, procedures, legislation, and guidance
• Experience reviewing case records, correspondence, and decision letters
• Strong organisational and time-management skills
• Ability to work independently and manage competing priorities
• Experience using housing case-management or CRM systems
• Good understanding of data protection and confidentiality requirements
• Experience within a local authority environment would be highly advantageous
• Eligibility to work in the UK
• Ability to provide three years of references/work history
• Ability to complete a Criminal Convictions Declaration
• Ability to sign a Confidentiality Agreement

Why Apply

• Competitive Umbrella rate of £34.93 per hour
• Opportunity to work with Southwark Council
• Part-time role at 18 hours per week
• 14-week temporary assignment
• Opportunity to influence quality and consistency across housing services
• Varied role combining case review, compliance, performance, and service improvement
• Gain valuable local authority housing quality assurance experience
• Work closely with experienced housing professionals and service managers
• Opportunity to support better outcomes for residents through improved service standards

Benefits

• Weekly Pay
• Company Pension
• Ongoing Agency Support

Additional Information

Client: Southwark Council

Job Title: Quality Assurance and Review Officer LBS-011 – Housing

Location: 160 Tooley Street, London, SE1 2QH

Start Date: 19 October 2026

Contract Duration: 14 weeks, ending 24 January 2027

Hours: 18 hours per week

Pay Rate: Umbrella: £34.93 per hour

Employment Type: Temporary

Number of Positions: 1

Job Types: Part-time, Temporary contract

Contract length: 14 weeks

Pay: £34.93 per hour

Expected hours: 18 per week

Benefits:

• Company pension

Application question(s):

• Do you have experience working within housing, homelessness, housing options, or temporary accommodation?
• Do you have experience carrying out quality assurance reviews, case audits, or compliance checks?
• Do you have strong knowledge of housing and homelessness legislation?
• Are you confident reviewing complex housing casework, decisions, correspondence, and case records?
• Do you have experience identifying service improvement opportunities and providing constructive feedback?
• Have you previously worked within a local authority housing service?
• Please confirm your current location and whether you can reliably travel to 160 Tooley Street, London, SE1 2QHas required.

Experience:

• Housing / Homelessness: 2 years (preferred)
• Quality Assurance / Case Review: 1 year (preferred)
• Compliance / Audit: 1 year (preferred)
• Local Authority Housing: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

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