Business Operations Officer

Contract to start ASAP

Duration: 20 weeks with a possible extension.

Full job description

Business Operations Officer – Somerset Council

Hours: Full-time (37 hours per week)

Contract: 20-week temporary contract from 16 November 2026 to 28 March 2027

Support the Effective Delivery of Business and Operational Services

We're recruiting an organised and proactive Business Operations Officer to join Somerset Council, based at 1 Orchard Court, Glastonbury, Somerset, BA6 9JB.

This is a varied business support role providing administrative, operational and coordination support across Council services. You'll help ensure day-to-day processes run smoothly, information is managed accurately and teams receive the support they need to deliver effective services.

The role would suit someone with strong administration, organisation and communication skills who is comfortable managing multiple priorities in a busy public-sector environment.

About the Role

As a Business Operations Officer, you'll provide high-quality operational and administrative support to colleagues, managers and service teams.

You'll help coordinate workflows, maintain accurate records, prepare documents and reports, respond to enquiries and support the efficient delivery of business processes.

What you'll be doing:

• Providing day-to-day business and administrative support across the service
• Coordinating operational processes, workloads and service requests
• Maintaining accurate records, databases and management information
• Preparing correspondence, reports, spreadsheets and other documentation
• Responding to enquiries from colleagues, customers and external stakeholders
• Supporting managers and teams with scheduling, meetings and administrative tasks
• Monitoring actions, deadlines and outstanding work
• Processing information and documentation accurately in line with Council procedures
• Supporting finance-related administration, including invoices, purchase orders or budget information where required
• Assisting with data collection, analysis and performance reporting
• Maintaining filing systems and ensuring information is stored appropriately
• Supporting meetings, including preparing agendas, taking notes and tracking actions where required
• Liaising with internal departments, partner organisations and external providers
• Helping resolve routine operational issues and escalating more complex matters appropriately
• Supporting service improvement and more efficient ways of working
• Ensuring confidentiality, data protection and information governance requirements are followed
• Managing competing priorities while maintaining accuracy and attention to detail

Requirements

We're looking for a highly organised and dependable individual with strong business support and administrative skills.

You'll ideally have:

• Previous experience in business administration, business support or operational support
• Experience working in a busy office or service environment
• Strong organisational and time-management skills
• Good written and verbal communication skills
• Strong attention to detail and accurate data-entry skills
• Experience using Microsoft Office applications, including Word, Excel and Outlook
• Ability to prepare reports, spreadsheets and correspondence
• Ability to manage multiple tasks and meet deadlines
• Good customer-service skills
• Ability to work independently and as part of a team
• Experience maintaining databases or case-management systems
• Experience supporting meetings and administrative processes
• Previous local authority or public-sector experience would be advantageous
• Ability to handle sensitive or confidential information appropriately
• A proactive and flexible approach to work
• Eligibility to work in the UK
• Ability to provide relevant references/work history
• Ability to complete required pre-employment checks

Why Apply

• Opportunity to work with Somerset Council
• Competitive Umbrella rate of £20.57 per hour
• Full-time 37-hour working week
• 20-week temporary assignment
• Varied role combining administration, coordination and operational support
• Opportunity to develop further local government experience
• Chance to support the effective delivery of essential Council services

Benefits

• Weekly Pay
• Company Pension
• Ongoing Agency Support

Additional Information

Client: Somerset Council

Job Title: Business Operations Officer

Location: 1 Orchard Court, Glastonbury, Somerset, BA6 9JB

Positions Available: 1

Hours: 37 hours per week

Start Date: 16 November 2026

End Date: 28 March 2027

Contract Duration: 20 weeks

Contract Type: Temporary

Pay Rate: Umbrella: £20.57 per hour

Job Types: Full-time, Temporary contract

Pay: £20.57 per hour

Benefits:

• Company pension

Application question(s):

• Do you have previous experience in business administration, business support or operational support?
• Are you confident using Microsoft Word, Excel, Outlook and other office systems?
• Do you have experience managing records, preparing reports and coordinating administrative processes?
• Are you comfortable handling multiple priorities in a busy service environment?
• Are you able to reliably travel to 1 Orchard Court, Glastonbury, BA6 9JB?
• Are you available to start from 16 November 2026?

Experience:

• Business Administration / Business Support: 1 year (required)
• Operational Support: 1 year (preferred)
• Local Authority / Public Sector: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR119798-10-26