Reporting & Insights Officer

Contract to start ASAP

Duration: 12 weeks with a possible extension.

Full job descriptionReporting & Insights Officer

Southern Housing

Hours: Full-time (35 hours per week)

Contract: Temporary – 12-week contract, ending 17 January 2027

Turn Data into Clear Insights and Support Better Housing Services

We're recruiting an organised and analytical Reporting & Insights Officer to support Southern Housing with performance reporting, data analysis and the production of accurate management information. This role combines reporting, data quality checks and stakeholder collaboration to help teams understand service performance and identify opportunities for improvement.

You'll work closely with colleagues across the organisation, bringing together information, investigating trends and presenting findings clearly to support informed decisions and better services for residents.

About the Role

As Reporting & Insights Officer, you'll support the preparation and delivery of regular reports, performance measures and analysis. You'll help ensure information is accurate, consistent and presented in a way that makes it useful to both operational teams and managers.

The role requires strong attention to detail, confidence working with data and the ability to explain findings to colleagues with different levels of technical knowledge.

What you'll be doing:

• Collecting, organising and analysing data from relevant systems and reporting sources to support service monitoring and decision-making.
• Preparing regular performance reports and management information, ensuring outputs are accurate, clearly presented and delivered within agreed deadlines.
• Supporting the maintenance and development of dashboards, helping colleagues monitor key performance indicators and understand changes over time.
• Checking data quality and investigating discrepancies, working with relevant teams to resolve missing, inconsistent or inaccurate information.
• Identifying trends, patterns and areas of concern, providing clear commentary to explain findings and highlight matters requiring further investigation.
• Responding to information and analysis requests, clarifying requirements and producing appropriate reports or summaries.
• Working with service managers and operational colleagues, helping translate business questions into useful reporting outputs.
• Maintaining reporting definitions and process documentation, supporting consistent calculations and interpretation of performance measures.
• Contributing to reporting improvements, identifying opportunities to simplify processes, reduce manual work and strengthen accuracy.
• Handling sensitive information responsibly, following organisational confidentiality, data protection and information-sharing procedures.

Requirements

We're looking for a proactive, detail-focused and solutions-oriented individual who enjoys working with information and turning complex data into clear, practical findings.

You'll ideally have:

• Experience in reporting, data analysis, performance monitoring or a related business support role.
• Strong Microsoft Excel skills, including confidence organising, checking and analysing data.
• Experience producing reports, dashboards or management information for operational teams or managers.
• Excellent attention to detail, with the ability to identify discrepancies and investigate their causes.
• Strong analytical and problem-solving skills, including the ability to interpret trends and explain what the data shows.
• Clear written and verbal communication skills, with confidence presenting findings to non-technical colleagues.
• Experience working with stakeholders to understand reporting requirements and deliver useful information.
• Good organisational skills, including the ability to manage recurring reporting deadlines alongside additional requests.
• Awareness of confidentiality and responsible information handling, particularly when working with personal or sensitive data.
• Eligibility to work in the UK and the ability to provide employment references and complete the required pre-employment checks.

Why Apply

• Opportunity to support better decision-making and service improvement within Southern Housing.
• Varied role combining data analysis, performance reporting and collaboration with service teams.
• Chance to turn information into practical findings that help improve residents' experience.
• Opportunity to apply and develop your reporting skills within the housing sector.

Benefits

• Weekly Pay
• Company Pension
• Ongoing Agency Support

Benefits are subject to confirmation of agency and payroll arrangements and individual eligibility.

Additional Information

Client: Southern Housing

Location: Fleet House, 59–61 Clerkenwell Road, London, EC1M 5LA

Working Arrangement: To be confirmed; no hybrid or remote-working arrangement has been specified.

Start Date: 26 October 2026

Contract Duration: 12 weeks, ending 17 January 2027

Hours: 35 hours per week

Positions Available: 1

Pay Rate: £20.98 per hour — Umbrella

IR35: Status to be confirmed.

Job Types: Full-time, Temporary

Pay: £20.98 per hour — Umbrella

Application question(s):

• Can you describe your experience producing performance reports, dashboards or management information, including the systems and tools you have used?
• Please give an example of how you identified a data quality issue or used analysis to highlight an opportunity for service improvement.
• Please confirm your current location, your ability to attend Fleet House in London as required and your availability to start on 26 October 2026.

Experience:

• Reporting, data analysis or performance monitoring experience preferred.
• Housing-sector experience and familiarity with Power BI or similar reporting tools would be advantageous; the systems required for this assignment are to be confirmed.

Qualifications:

• Relevant training or qualifications in data analysis, reporting or business information would be advantageous.
• Any mandatory qualifications or technical requirements are to be confirmed by Southern Housing.

Work authorisation:

• United Kingdom — right to work required.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR119459-10-26