Family Help/Child Protection Information and Advice Officer

Contract to start ASAP until 01-01-27 with a possible extension.

Full job description

Family Help/Child Protection Information and Advice Officer

Hours: Full-time (35 hours per week)

Contract: Temporary Contract, ending 1 January 2027

Support Children, Families and Safeguarding Services Across Enfield

We're recruiting an experienced Family Help/Child Protection Information and Advice Officer to support Enfield Council's Children's Services. This is a key role providing accurate information, advice, administrative support, and coordination across Family Help and Child Protection services.

You'll work closely with social workers, family support teams, schools, health professionals, partner agencies, parents, carers, and other professionals, helping ensure enquiries and referrals are handled effectively and that children and families receive appropriate support.

About the Role

As a Family Help/Child Protection Information and Advice Officer, you'll support the effective delivery of services for children, young people, and families, helping to ensure information is gathered, recorded, assessed, and shared appropriately.

What you'll be doing:

• Providing information, advice, and guidance to families, professionals, and partner agencies regarding Family Help and Child Protection services
• Receiving and responding to enquiries and referrals relating to children, young people, and families
• Gathering and recording relevant information to support assessments, referrals, and safeguarding decision-making
• Supporting child protection and safeguarding processes in line with Council procedures and statutory requirements
• Liaising with social workers, family support teams, schools, health professionals, police, and other partner organisations
• Maintaining accurate and up-to-date case records on relevant systems
• Handling sensitive and confidential information in accordance with data protection and information governance requirements
• Identifying urgent or high-risk concerns and escalating them appropriately
• Supporting the coordination of meetings, referrals, assessments, and service interventions
• Providing professional and timely responses to residents, professionals, and internal colleagues
• Managing a varied caseload and workload while meeting service deadlines and priorities
• Supporting the wider Children's Services team with administrative and information-related duties as required

Requirements

We're looking for a professional, organised, and compassionate individual with experience working within Children's Services, safeguarding, family support, social care, or a similar environment.

You'll ideally have:

• Experience working within Children's Services, Family Help, Early Help, Child Protection, Social Care, or a related service
• A good understanding of safeguarding children and vulnerable families
• Experience handling referrals, enquiries, or case-related information
• Strong administrative and organisational skills
• Excellent written and verbal communication skills
• Ability to communicate sensitively and professionally with families and professionals
• Experience handling confidential and sensitive information
• Strong attention to detail and accurate record-keeping skills
• Confidence using electronic case management systems, databases, and Microsoft Office
• Ability to prioritise competing workloads and work effectively within a busy service
• Ability to recognise safeguarding concerns and escalate matters appropriately
• Experience working with partner agencies and multi-disciplinary teams
• Local authority or public-sector experience would be advantageous
• Ability to work independently and collaboratively within a team
• Eligibility to work in the UK
• Ability to provide three years of references/work history
• Ability to complete a Criminal Convictions Declaration
• Ability to sign a Confidentiality Agreement

Why Apply

• Opportunity to support children, young people, and families within Enfield
• Meaningful role within Family Help and Child Protection services
• Chance to work closely with experienced social care professionals and partner agencies
• Varied position combining information management, safeguarding support, administration, and stakeholder communication
• Opportunity to gain further experience within a local authority Children's Services environment
• Supportive professional working environment

Benefits

• Weekly Pay
• Company Pension
• Ongoing Agency Support

Additional Information

Client: Enfield Council

Location: Enfield, London

Hours: 35 hours per week

Start Date: 19 October 2026

Contract End Date: 1 January 2027

Pay Rate: £26.32 per hour Umbrella

Contract Type: Temporary

Job Types: Full-time, Temporary contract

Pay: £26.32 per hour

Benefits:

• Company pension

Application question(s):

• Do you have experience working within Children's Services, Family Help, Early Help, Child Protection, Social Care, or a similar service?
• Do you have experience handling safeguarding-related enquiries, referrals, or confidential case information?
• Are you able to work 35 hours per week and start from 19 October 2026?

Experience:

• Children's Services / Social Care: 1 year (preferred)
• Safeguarding / Family Support: 1 year (preferred)
• Administrative or Information and Advice role: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1791233-10-26