Head of Housing - Triathlon Homes

Contract to start ASAP

Duration: 24 weeks with a possible extension.

Head of Housing – Triathlon Homes

Hours: Full-time (35 hours per week)

Contract: 24 Week Temporary Contract, ending 4 April 2027

Lead the Delivery of High-Quality Housing Services for Triathlon Homes

We're recruiting an experienced Head of Housing – Triathlon Homes to join Southern Housing, providing senior leadership across housing management services and ensuring residents receive an effective, responsive, and high-quality service.

This is an excellent opportunity for a senior housing professional with significant experience in housing management, resident services, tenancy management, service improvement, stakeholder engagement, and operational leadershipwithin a housing association, local authority, or similar environment.

You'll take responsibility for the effective delivery of housing services, providing strategic and operational leadership while working closely with residents, colleagues, contractors, partner organisations, and senior stakeholders.

About the Role

As Head of Housing – Triathlon Homes, you'll provide leadership and oversight across housing management services, ensuring strong operational performance, effective resident engagement, regulatory compliance, and continuous service improvement.

You'll be responsible for ensuring housing services are delivered consistently, efficiently, and in line with organisational objectives, while maintaining a strong focus on resident experience and service quality.

What you'll be doing:

• Providing senior leadership across housing management services for Triathlon Homes
• Leading and managing housing teams, ensuring clear objectives, accountability, and high performance
• Overseeing tenancy and neighbourhood management services
• Ensuring residents receive high-quality, responsive, and customer-focused housing services
• Monitoring operational performance against agreed KPIs, service standards, and organisational targets
• Driving continuous improvement across housing management processes and resident services
• Developing and implementing housing strategies, policies, and service improvement plans
• Managing complex and high-profile housing cases, including tenancy, antisocial behaviour, safeguarding, and resident complaints
• Ensuring effective management of rent, arrears, tenancy sustainment, and related housing issues
• Working closely with residents and resident groups to improve engagement and service delivery
• Building strong relationships with internal and external stakeholders
• Working collaboratively with repairs, asset management, customer service, finance, and other teams
• Providing advice and guidance to senior colleagues on housing management matters
• Managing escalated complaints and complex resident issues
• Supporting effective governance and reporting, including performance reports and management information
• Ensuring housing services comply with relevant legislation, regulation, and organisational policies
• Supporting regulatory compliance, including expectations set by the Regulator of Social Housing
• Identifying operational risks and implementing appropriate controls
• Managing budgets and resources effectively within the housing service
• Leading organisational change and service transformation initiatives where required
• Promoting a culture of accountability, inclusion, and excellent customer service
• Representing the organisation at meetings, forums, and stakeholder events
• Supporting partnership working with local authorities, community organisations, contractors, and other agencies

Requirements

We're looking for a highly experienced and confident housing leader with a strong track record of managing housing services and delivering high-quality outcomes for residents.

You'll ideally have:

• Significant senior-level experience within housing management
• Experience working for a housing association, local authority, registered provider, or similar organisation
• Strong experience managing tenancy and neighbourhood services
• Experience leading and managing housing teams
• A proven track record of improving housing services and operational performance
• Strong knowledge of housing legislation, regulation, and best practice
• Understanding of the Social Housing Regulation Act and consumer standards
• Strong knowledge of tenancy management, rent arrears, antisocial behaviour, safeguarding, and complaints
• Experience managing complex and escalated housing cases
• Strong resident engagement and customer service experience
• Experience monitoring KPIs, performance data, and service standards
• Experience developing and implementing housing policies and service improvement plans
• Strong stakeholder management skills
• Ability to influence and communicate effectively at senior level
• Strong leadership and people-management skills
• Experience managing budgets and resources
• Ability to work strategically while maintaining oversight of operational delivery
• Strong analytical, decision-making, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage competing priorities in a complex environment
• A strong commitment to resident-focused service delivery
• Professional housing qualification or CIH membership would be advantageous
• Eligibility to work in the UK
• Ability to provide three years of references/work history
• Ability to complete a Criminal Convictions Declaration
• Ability to sign a Confidentiality Agreement

Why Apply

• Competitive Umbrella rate of £46.68 per hour
• Senior leadership opportunity with Southern Housing
• 24-week temporary assignment
• Opportunity to lead housing services for Triathlon Homes
• High-profile role with responsibility for service quality and resident experience
• Opportunity to influence housing strategy and operational performance
• Work closely with senior stakeholders, residents, and multidisciplinary teams
• Gain further senior-level experience within a major housing organisation
• Opportunity to lead service improvement and transformation activity

Benefits

• Weekly Pay
• Company Pension
• Ongoing Agency Support

Additional Information

Client: Southern Housing

Job Title: Head of Housing – Triathlon Homes

Location: Fleet House, 59-61 Clerkenwell Road, London, EC1M 5LA

Start Date: 19 October 2026

Contract Duration: 24 weeks, ending 4 April 2027

Hours: 35 hours per week

Pay Rate: Umbrella: £46.68 per hour

Employment Type: Temporary

Number of Positions: 1

Job Types: Full-time, Temporary contract

Contract length: 24 weeks

Pay: £46.68 per hour

Benefits:

• Company pension

Application question(s):

• Do you have senior-level housing management experience within a housing association, local authority, or registered provider?
• Do you have experience leading and managing housing teams?
• Do you have strong experience in tenancy management, neighbourhood services, rent arrears, antisocial behaviour, and complaints?
• Have you previously been responsible for housing service performance, KPIs, and service improvement?
• Do you have strong knowledge of social housing regulation and housing legislation?
• Do you have experience managing complex or escalated resident and tenancy cases?
• Please confirm your current location and whether you can reliably travel to Fleet House, 59-61 Clerkenwell Road, London, EC1M 5LA as required.

Experience:

• Housing Management: 5 years (preferred)
• Senior Housing Leadership: 3 years (preferred)
• Social Housing / Registered Provider: 3 years (preferred)

Licence/Certification:

• CIH Qualification or Membership (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

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