Global Service Center Technician (Level 1)

About the job Global Service Center Technician (Level 1)

• Basic from RM 3,000 – RM 3,500 +
• Annual Leave, Medical Leave, Outpatient & Inpatient
• Opportunities for personal growth and development.

• Delivering remote/email/phone technical support to customers.

• Monitoring SALESFORCE.COM incoming ticket queue and responding to

• incoming SALESFORCE.COM support tickets.

• Actively working on resolving open/active customer SALESFORCE.COM tickets.

• Documenting SALESFORCE.COM troubleshooting progress in

• SALESFORCE.COM case comments.

• Daily follow up with customers on all open/pending SALESFORCE.COM tickets.

• Process part exchange requests (creation of logistic tickets).

• Escalate difficult technical problems to senior engineers and/or Level 1/2

• Support.

• Properly document encountered problems and their solutions in

• SALESFORCE.COM.

• Enter timesheet data into SALESFORCE.COM every week.

• Able to interact with customers from all over the world.

• Able to work on shift rotation and public holidays with some flexibility to swap

• roster.

• Degree/diploma in IT/Electronic/Broadcast engineering or equivalent

• Minimum 2 years’ relevant working experience.

• Experience working in a 24x7 support center preferred.

• Experience with SalesForce.com will be advantageous.