Job Openings Global Service Center Technician (Level 1)

About the job Global Service Center Technician (Level 1)

Perks:
• Basic from RM 3,000 – RM 3,500 +
• Annual Leave, Medical Leave, Outpatient & Inpatient
• Opportunities for personal growth and development.

Responsibilities:
• Delivering remote/email/phone technical support to customers.
• Monitoring SALESFORCE.COM incoming ticket queue and responding to
• incoming SALESFORCE.COM support tickets.
• Actively working on resolving open/active customer SALESFORCE.COM tickets.
• Documenting SALESFORCE.COM troubleshooting progress in
• SALESFORCE.COM case comments.
• Daily follow up with customers on all open/pending SALESFORCE.COM tickets.
• Process part exchange requests (creation of logistic tickets).
• Escalate difficult technical problems to senior engineers and/or Level 1/2
• Support.
• Properly document encountered problems and their solutions in
• SALESFORCE.COM.
• Enter timesheet data into SALESFORCE.COM every week.
• Able to interact with customers from all over the world.
• Able to work on shift rotation and public holidays with some flexibility to swap
• roster.

Requirements:
• Degree/diploma in IT/Electronic/Broadcast engineering or equivalent
• Minimum 2 years’ relevant working experience.
• Experience working in a 24x7 support center preferred.
• Experience with SalesForce.com will be advantageous.