Urgent Hiring | Mandarin Customer Service Cum Admin | Basic up to 4K

About the Employer

An overseas subsidiary  specialising in the manufacturing of ophthalmic lenses.
Working Location : Wisma KGN, Pengkalan Weld, 10300 Georgretown, Pulau Pinang

Job Responsibilities:

• Communicate effectively with customers, addressing their queries and issues promptly and positively.
• Maintain a professional and empathetic attitude towards customers.
• Respond to customer inquiries promptly and accurately.
• Follow up on cases and commitments made to customers.
• Have a strong understanding of company products and services and provide detailed information to customers.
• Utilize various communication channels to interact with customers.
• Resolve customer complaints and ensure feedback is documented.
• Log all interactions and tasks in Service Cloud or relevant systems.
• Process orders, forms, and requests accurately.
• Coordinate with colleagues, particularly the sales team.
• Assist with stock management of lenses.
• Investigate tasks thoroughly within established procedures and guidelines.

Candidate Requirements:

• High school diploma or equivalent education.
• Minimum 1 year of customer support experience.
• Proficiency in Mandarin.
• Previous experience in customer service and data entry preferred.
• Optical experience is a plus.

Apply now or contact the below to know more.

WhatsApp / Telegram : +6018-9184054
WeChat : Johnson-JRecruit
Email :johnson.ng@j-recruit.com