Job Openings Interpretation Vendor Manager

About the job Interpretation Vendor Manager

Job Duties and Responsibilities:

  • Build a comprehensive global database of translators to meet continuous business needs
  • Receive and handle requests from Project Manager, Sales and marketing teams to recruit and place new vendors\translators into on-going projects
  • Create valid performance metrics to manage profitability & effectiveness of vendors and monitor the adherence to contractual SLA.
  • Comply with Companys Quality Management System relating to Vendor Management.
  • Source suitable vendors at necessary margins with high quality levels.
  • Evaluate project scope and make vendor recommendations accordingly.
  • Troubleshoot all vendor problems and present to management as required.
  • Provide support and guidance to solve all vendors problems and direct them as required.
  • Responsibility for pricing plans, vendor rates & rate compilation.
  • Responsibility for following up vendors payments with Finance department.
  • Participate in strategic, profitable, & sustainable vendor management plans & business relations.
  • Monitor vendor performance on a daily, weekly & monthly basis and develop action plans where necessary.
  • Natures the pool of vendors by adding new ones based on the business need.

Job Requirements:

  • Bachelor's Degree (translation, business, or with equivalent experience)
  • 2-3 year of vendor management experience in the interpretation or call center industry is preferred
  • Fluency in English is a MUST
  • Detail orientation with the ability to multi-task
  • Knowledge and eagerness to learn and identify new technologies and new tools
  • Strong team player in a multi-language/multi-cultural environment
  • Experience in managing remote teams and multicultural teams.
  • Experience in performance management and OKRs development.