Interpretation Vendor Manager

Job Duties and Responsibilities:

• Build a comprehensive global database of translators to meet continuous business needs
• Receive and handle requests from Project Manager, Sales and marketing teams to recruit and place new vendors\translators into on-going projects
• Create valid performance metrics to manage profitability & effectiveness of vendors and monitor the adherence to contractual SLA.
• Comply with Companys Quality Management System relating to Vendor Management.
• Source suitable vendors at necessary margins with high quality levels.
• Evaluate project scope and make vendor recommendations accordingly.
• Troubleshoot all vendor problems and present to management as required.
• Provide support and guidance to solve all vendors problems and direct them as required.
• Responsibility for pricing plans, vendor rates & rate compilation.
• Responsibility for following up vendors payments with Finance department.
• Participate in strategic, profitable, & sustainable vendor management plans & business relations.
• Monitor vendor performance on a daily, weekly & monthly basis and develop action plans where necessary.
• Natures the pool of vendors by adding new ones based on the business need.

Job Requirements:

• Bachelor's Degree (translation, business, or with equivalent experience)
• 2-3 year of vendor management experience in the interpretation or call center industry is preferred
• Fluency in English is a MUST
• Detail orientation with the ability to multi-task
• Knowledge and eagerness to learn and identify new technologies and new tools
• Strong team player in a multi-language/multi-cultural environment
• Experience in managing remote teams and multicultural teams.
• Experience in performance management and OKRs development.