SAP SD Consultant

Position Summary:

The SAP SD Support Desk Consultant provides second-line support for SAP Sales and Distribution modules, ensuring fast incident resolution, system stability, and user enablement. This role acts as a bridge between business users and technical teams, delivering issue triage, troubleshooting, and minor configuration to support efficient order-to-cash processes.

Key Responsibilities

• Incident triage and resolution
• Log, prioritize, and resolve SAP SD incidents (OTC, order management, billing, shipping, pricing) within agreed SLAs.
• Reproduce issues, analyze root causes, and implement quick wins or workaround solutions.
• User support and training
• Provide guidance and training to end-users on SAP SD functionality, fees, and best practices.
• Create and maintain knowledge base articles, runbooks, and quick reference guides.
• Configuration and optimization
• Perform light SAP SD configuration changes under change control (e.g., pricing procedures, output types, partner determination).
• Collaborate with ABAP/Functional teams for code fixes or enhancements as needed.
• Cross-module coordination
• Coordinate with MM, FI/CO, PM, PS and SAC to resolve end-to-end OTC issues.
• Validate impact of upstream changes on SD processes.
• Testing and deployment support
• Support unit, integration, and user acceptance testing for fixes and minor enhancements.
• Assist in transport management and cycle-based deployments.
• Process improvement and governance
• Identify process inefficiencies in order-to-cash, billing, and shipping.

Recommend and document standard operating procedures (SOPs) and best practices.

Required Experience

• At least 3 years of SAP SD support or functional experience in OTC processes. OR 2 E2E project lifecycle completion.
• Familiarity with SAP ECC or SAP S/4HANA environments and SAP GUI/Fiori.
• Basic ABAP Debugging and strong SAP configuration understanding.
• Knowledge of pricing procedures, partner determination, credit management, output determination, and shipping.

Required Skills & Qualification

• Strong knowledge of SAP SD processes, including pricing procedures, partner determination, credit management, output determination, and shipping.

• Basic understanding of ABAP debugging and SAP configuration.

• Familiarity with SAP GUI and SAP Fiori interfaces.

• Experience working with incident management and ticketing systems.

• Understanding of ITIL principles and change management processes.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Effective written and verbal communication skills with the ability to translate business requirements into technical solutions.

• SAP SD Certification (C_SAPSD or equivalent).
• Experience with SAP S/4HANA OTC processes.
• Exposure to integrations (IDocs, RFCs, PI/PO).