Key Account Manager

Job Summary:

This position exists to develop and manage high value customers for lubricant sales; Achieves sales targets / servicing premium customers; Develops strong long-lasting relations for recurring business.

Key Responsibilities:

• Engages in Sales and Marketing of Shell Lubricants in order to achieve sales targets
• Handles customers and their transition from Direct to indirect channel;
• Forecasts and manages customer's expectations
• Responsible to achieve sales targets and develop pipeline of future prospects
• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Manages customer relationship; Possess the product knowledge and ensure its application;
• Communicates with customers and analyses their needs and offer effective solutions
• Measure, track and analyze key account metrics
• Aims to expand the business network
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Ensures smooth sale services including, deliveries, payments, technical Services in order to achieve sales targets.

Requirements:

1- Bachelor's in business administration or a relevant field

2- 3 to 5 years' of B2B sales experience in Chemical/Paint/Lubricant Industry

Core Competency:

• Responsible to conduct market survey & research.
• Manages diversified customers in various B2B sectors
• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
• Prepare & Compile reports on account progress, goals, and forecasts for stakeholders.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust