About the Company

Jaffer Business Systems (JBS), founded in 1982 as a division of Jaffer Brothers, has been at the forefront of technology solutions for over four decades. Today, JBS stands as one of Pakistan's leading IT companies, empowering organizations through innovation, digital transformation, and people-centric technology. Guided by our vision of "Harnessing Innovation & Empowering Generations," we continue to build solutions that shape a smarter and more connected future. JBS delivers comprehensive solutions ranging from IT infrastructure and enterprise software to advanced applications and consulting services that drive business growth and operational excellence. JBS comprises a diverse portfolio of subsidiaries, including Hysab Kytab, Energy & Automation Pakistan, Blutech Consulting, and Imparé, reflecting our expanding global footprint and commitment to technological innovation. Through our specialized business units—JBS Arabia, JBS Infrastructure Solutions, JBS Customer Service, and JBS Americas & Europe—we deliver exceptional value across industries and regions.

At JBS, we believe in creating impact through technology, collaboration, and continuous learning—driving progress for our clients, our people, and the communities we serve.

Role Overview

We are seeking an experienced Microsoft Hybrid Infrastructure System Administrator to manage and support enterprise Microsoft infrastructure across on-premises and cloud environments. The ideal candidate will be responsible for administering Microsoft 365 services, hybrid infrastructure, endpoint management, virtualization platforms, and Windows Server environments while delivering exceptional technical support to enterprise customers. This role requires strong technical expertise, excellent troubleshooting skills, and a customer-centric mindset to ensure the stability, security, and performance of mission-critical IT systems.

Location

Islamabad, Pakistan

Business Unit / Department

JBS Consulting 

Mode

Onsite

Type

Full-time

Key Responsibilities

Microsoft 365 Administration & Support

• Provide Level 2 and Level 3 support for Microsoft 365 services.
• Administer and manage Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID.
• Manage user accounts, licensing, identity, access management, and security configurations.
• Troubleshoot Microsoft 365 service issues and user-reported incidents.
• Support Microsoft Intune administration and endpoint management.

End User Support

• Provide technical support for desktops, laptops, mobile devices, printers, and collaboration tools.
• Troubleshoot Windows operating systems and Microsoft Office applications.
• Manage software deployments, updates, and endpoint security compliance.
• Ensure timely incident resolution in accordance with agreed service levels (SLAs).

Hybrid Infrastructure Management

• Administer Active Directory, Group Policy, DNS, DHCP, and Windows Server environments.
• Manage and maintain virtualization platforms including VMware and Hyper-V.
• Monitor infrastructure performance, availability, and capacity.
• Support backup, disaster recovery, system patching, and upgrade activities.
• Assist with infrastructure modernization and cloud adoption initiatives.

Incident & Service Management

• Serve as the primary escalation point for infrastructure and end-user support issues.
• Perform root cause analysis for recurring incidents and implement preventive measures.
• Maintain accurate technical documentation, operational procedures, and knowledge base articles.
• Coordinate with vendors and technology partners for issue resolution when required.

Security & Compliance

• Implement security best practices across infrastructure and endpoints.
• Support vulnerability management, patch management, and compliance initiatives.
• Monitor and respond to infrastructure and security-related incidents.
• Enforce identity and access management policies and controls.

Customer Engagement

• Act as the on-site technical representative for enterprise customers.
• Provide operational updates, technical reports, and service reviews.
• Build strong working relationships with customer IT teams and key stakeholders.
• Participate in technical planning sessions and continuous improvement initiatives.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in enterprise IT support, Microsoft 365 administration, or hybrid infrastructure management.

Technical Skills

Strong hands-on experience with:

• Microsoft 365 Administration
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Active Directory
• Group Policy
• Windows Server Administration
• DNS & DHCP
• Networking Fundamentals
• VMware and/or Hyper-V
• Endpoint Management
• Microsoft Office Suite
• Windows 10/11 Administration
• Backup & Disaster Recovery Solutions
• PowerShell scripting (preferred)
• Microsoft Defender and endpoint security solutions (preferred)

Preferred Certifications

One or more of the following certifications will be an advantage:

• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certified: Administrator Expert
• VMware Certified Professional (VCP)
• ITIL Foundation

Soft Skills

• Excellent analytical and troubleshooting skills.
• Strong communication and customer service orientation.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong documentation and organizational skills.
• Ability to work independently as well as collaboratively within cross-functional teams.
• Commitment to continuous learning and technology innovation.