CAMBODIA_Store Manager

Report to: Area Sales Manager

Subordinate: Assistant Store Manager, Store Supervisor, Senior/Sales Associate

To manage the store and the team in order to maximise sales and gain customer loyalty.

RESPONSIBILITIES

PEOPLE MANAGEMENT

• To act as a role model for the management of the store team.
• To organise and distribute tasks and positions to each member of the team.
• To To participate in the recruitment of personnel in an active and optimal manner.
•  To ensure the development of the team towards a high level of knowledge and performance.
• To ensure a good level of customer service in the team.
• To detect the potential of each employee and ensure their development.
• To ensure the optimal management of personnel administration duties.
• To monitor and ensure the correct personal and professional image of the team.
• To lead the team and correctly and actively manage potential conflict.
• To ensure compliance with the regulations and the legislation.

BUSINESS MANAGEMENT

• To plan the required measures to reach targets.
• To analyse and review management indicators and costs in order to improve them.
• To continuously monitor sales and customer service.
• To prioritise and, during busy periods, dedicate time to direct selling alongside the team.
• To ensure the correct execution of administrative tasks.
• To review and apply all instructions received (HQ, supervisor, etc.).
• To ensure strict supervision of the entire cash desk procedure.
• To optimise resources and try to minimise expenses e.g. optimisation of the workforce, suppliers, etc.

PRODUCT AND MERCHANDISING

• To be familiar with the collection and maximise sales (initial order, entries, etc.)
• To ensure and collaborate in the implementation of Merchandising standards.
• To optimise selling space in order to obtain maximum profitability.
• To continuously ensure the correct replenishment of the store.
• To ensure compliance with merchandising and furniture display guidelines.
• To produce stylings, silhouettes and combinations on a regular basis.
• To control and manage stock (both in transit and in the stockroom) and inventories.
• To ensure the correct end of season return (inventories).
• To ensure compliance with the store image, maintenance and window dressing standards.
• To provide product feedback (his/hers and customers).

REQUIREMENT

• At least 3 years working experience with retails and fashions, and 1 year in management role.
• Analysis of management indicators.
• Customer Service Standard and Service Policy.
• Knowledge of the collection and awareness of fashion.
• Merchandising Standards.
• Cash register programme and Pathfinder operation.
• E Leadership qualities mobilises and motivates the team.
• Product awareness and commercial orientation.
• Organisation, management and planning.
• Able to analyse and offer solutions.
• Customer and image-oriented.
• Shows initiative and decision-making/problem-solving ability.
• Acts quickly and is multi-disciplinary.
• Is enthusiastic, friendly, cordial and polite.
• Prioritisation optimal use of time.
• Self-motivating and self-critical.

Working Location: Chip Mong 271 Mega Mall, Aeon Mall Phnom Penh, Aeon Mall Sen Sok City, Aeon Mall Mean Chey, and Prince Mall (Sihanoukville)

Working Days: Monday to Sunday (1 day off/week)

Working Hours: 8:30am-5:3pm and 1pm-10pm (1 hour meal break)