CAMBODIA_Store Supervisor

Report to: Store Manager

Subordinate: Senior/Sales Associate

To support the Store Manager in the management of the store and team.

RESPONSIBILITIES

PEOPLE MANAGEMENT

• To organise and distribute tasks and positions to each member of the team.
• To communicate actively with the team, according to requirements.
• To ensure a good level of customer service in the team.
• To participate in the recruitment of store personnel and learn to do it on your own.
• To actively collaborate in the correct integration of all new employees
• To detect the potential of each employee and mentor them in their development.
• To support with the effective management of personnel administration duties.
• To monitor and ensure the correct personal and professional image of the team.
• Wherever necessary, to manage potential conflict in the correct manner.
• To ensure compliance with the regulations and the legislation.

BUSINESS MANAGEMENT

• To actively participate in planning the required measures in order to meet targets.
• To analyse management indicators and costs in order to improve them.
• To continuously monitor sales and customer service.
• During busy periods, to dedicate time to direct selling alongside the team.
• To supervise and apply administrative procedures according to the internal regulations.
• To apply all instructions received (HQ, supervisor, etc.) and report on them (if necessary).
• To carry out strict supervision of the entire cash desk procedure.
• To participate in the optimisation of internal resources and try to minimise expenses e.g. optimisation of the workforce, suppliers, etc.
• To communicate and pass on any information that may affect sales.

PRODUCT AND MERCHANDISING

• To be familiar with the collection and maximise sales (initial order, entries, etc.).
• To participate in the implementation of Merchandising standards.
• To know the profitability of the store and furniture displays in order to maximise sales.
• To be familiar with and apply the replenishing standards of the store.
• To respect and monitor compliance with merchandising and furniture display guidelines.
• To produce stylings, silhouettes and combinations on a regular basis.
• To control and manage stock (both in transit and in the stockroom) and inventories.
• To ensure the correct end of season return (inventories).
• To ensure compliance with the store image, maintenance and window dressing standards.
• To provide product feedback (his/hers and customers).

REQUIREMENT

• At least 2-3 years working experience with retails and fashions, or relevant fields
• Basic knowledge of the business indicators.
• Customer Service Standard and Service Policy.
• Knowledge of the collection and awareness of fashion.
• Merchandising Standards.
• Cash register programme and Pathfinder operation.
• Internal regulations and some knowledge of employment legislation.
• Product awareness and commercial orientation.
• Organisation, management and planning.
• Able to analyse and offer solutions.
• A motivator with leadership qualities.
• Communicative and persuasive.
• Customer and image-oriented.
• Ability to adapt energy and speed.
• Is enthusiastic, friendly, cordial and polite.
• Shows initiative and decision-making/problem-solving ability.
• Acts quickly and is multi-disciplinary.
• Self-motivating and self-critical.

Working Location: Chip Mong 271 Mega Mall, Aeon Mall Phnom Penh, Aeon Mall Sen Sok City, Aeon Mall Mean Chey, and Prince Mall (Sihanoukville)

Working Days: Monday to Sunday (1 day off/week)

Working Hours: 8:30am-5:3pm and 1pm-10pm (1 hour meal break)