Ecommerce Manager

Responsibilities:

• Own new item sell-in and throughout product life cycle (item setup, sell-through, forecasting, in-stock, pricing)
• Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfilment opportunities, plan for peak periods, and improve/eliminate chargebacks.
• Develop and execute strategies to bring in prospect accounts and grow existing accounts to meet overall company plan and goals.
• Overseeing the development of marketing literature and advertising
• Develop and implement an E-commerce strategy to improve website performance
• Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts
• Solve issues and conduct activities based on SOPs and escalate any urgent or repeating problems to help the team identify a solution.
• Build and analyze reports to help decision making.
• Liaising with various internal teams to drive process improvement and operational excellence.
• Oversees the day-to-day e-commerce operations, maintenance, and performance measurement of the e-Commerce business. Uses a data-driven approach for analysis and decisions
• Directly supervises team member and leads the cross-functional collaboration with IT, Marketing, Merchandising and Buying, Finance and Warehouse depts.
• Develops business plan and annual budget for e-commerce. Monitors KPIs and moves/modifies to deliver the annual financial plan
• Ability to manage a P&L or line of business with the ability to make the right decisions to drive success

Skills, Knowledge and Experience:

• An expert understanding of spreadsheets, databases, financial analysis, website design, search engine optimization, and e-marketing strategy will be key to fulfilling the many functions of the job.
• Ability to change strategies and rethink conventional wisdom at any time.
• A high level of professionalism
• Have hands-on experience with eCommerce site and operations.
• Entrepreneurial, optimistic and can work independently with minimal supervision.
• Passionate about owing solutions and solving issues in an ambiguous environment.
• Enjoy creating simple process for complex problems.
• Track records of delivery results in a highly ambiguous environment.
• Startup or entrepreneurship experience.
• A positive, collaborative and solution-focused attitude.
• Proven ability to simplify the complex, successfully articulate and address complex business issues and opportunities to management and cross functional partners
• Excellent written, verbal, interpersonal and presentation skills. Ability to clearly articulate trends, results & strategy based on data analysis and present appropriate adjustments to marketing plans accordingly
• Results-oriented: demonstrates a sense of urgency for overcoming obstacles and achieving measurable results; resourceful and driven; willing to get hands dirty and personally drive projects and timelines
• Develop the marketing strategy across all digital channels including but not limited to email and mobile platforms. Ensure sales and margin goals are met
• Strong experience in business planning and e-commerce strategy development and promoting collaboration and driving problem resolution across all levels of a business including the c-suite
• Demonstrated ability to build and foster a dynamic, team-orientated, results-driven environment
• Leads and manages with empathy and integrity in accordance with our corporate Core Values