CS Head

About the job CS Head

Duties and Responsibilities:

• Lead customer service team in performing daily activities
• Maintain day to day call center escalation
• Closely monitor and control performance of customer service team
• Closely monitor, manage, and solve all complaints from both customers and clients
• Managing and maintaining daily communications with customers and clients related to complaints
• Provide insightful feedback of client and customer to management and provide the solution to management to prevent similar complaint in the future
• Performing continues improvement plan in the customer service department

Requirements:

• Minimum 7 years of experience in related field
• Minimum 5 years of experience in managerial level
• Excellent in verbal and written communication skill
• Experience in Financial Industry
• Have a caring personality
• English is mandatory
• Have a strong will and dream to achieve company vision