Job Openings QA Supervisor

About the job QA Supervisor

Role & Responsibility

  • Monitor and analyze the development of all agents’ performance as well as the Quality Assurance (QA) specialists
  • Verifying agent’s service quality to make sure they are aligned with the company standards
  • Provide insights or recommendations for improvement on service quality and monitoring the process
  • Create a report summary of the achievement of the quality improvement
  • Create and monitor work programs for agent’s improvement

Requirement

  • Min. Bachelor Degree from any major
  • Min. 4 years’ experience in Contact Center
  • Experienced as Supervisor for QA/Support/Ops in the Customer Service area
  • Can work well in a fast-paced environment
  • Strong leadership and problem-solving skills
  • Good understanding of QA job scope and sampling methodology
  • Understand basic data analysis