CX Process Analyst

About the job CX Process Analyst

Main Responsibilities:

1. Identify, create, and participate in the implementation of business process improvements (SOP, flow, high level process).
2. Analyze and develop business process diagrams (flow chart) and models to support process design and redesign initiatives.
3. Design chatbot process and automation flow.
4. Provide support on UAT.
5. Lead the implementation on Customer Experience Related SOP

Job Requirement:

1. Ability to interface and communicate effectively with all levels of employees, management and diverse audiences
2. Strong organizational, time management and presentation skills
3. Ability to work in fast paced, fast changing environment
4. Experience working cross-functionally with departments
5. Excellent interpersonal skills; Good team player and able to operate independently
6. Experience in ecommerce is a plus
7. Experience in Customer Experience is a plus
8. Ability in identify, analyze and prepare risk mitigation tactics
9. Able to get support and engage senior leaders