Job Openings CX Process Analyst
About the job CX Process Analyst
- Identify, create, and participate in the implementation of business process improvements (SOP, flow, high level process).
- Analyze and develop business process diagrams (flow chart) and models to support process design and redesign initiatives.
- Design chatbot process and automation flow.
- Provide support on UAT.
- Lead the implementation on Customer Experience Related SOP
- Ability to interface and communicate effectively with all levels of employees, management and diverse audiences
- Strong organizational, time management and presentation skills
- Ability to work in fast paced, fast changing environment
- Experience working cross-functionally with departments
- Excellent interpersonal skills; Good team player and able to operate independently
- Experience in ecommerce is a plus
- Experience in Customer Experience is a plus
- Ability in identify, analyze and prepare risk mitigation tactics
- Able to get support and engage senior leaders