E&M Technical Services Manager | US-MNC | HKD45,000

Our client is a US-based engineering solutions provider with a global presence and is qualified as an approved supplier and contractor to Hong Kong's prestigious bodies, including the HKSAR Government and MTRC. As a market leader in the sector, combining sales, marketing, distribution, and contracting and specializes in Lamps & Lighting, Mechanical Engineering, Electronics, and Building Services.

The significant high-profile infrastructure projects include the new Hong Kong Airport, the Lantau Airport Railway, the Tsing Ma Bridge and Western Harbour Tunnel, Tseung Kwan O Extension, West Rail, and the Hong Kong Convention and Exhibition Centre.

About The Role

Provide end-to-end technical support across lighting, MVAC, and power distribution businesses. Lead site investigations and solution development for retrofit projects, factory audit, (E&M CONTRACTOR) – FIRST TIER SALES

Job Description:

Technical Support

• Resolve contractor queries across electrical and mechanical products (lighting, MVAC, power distribution)
• Support sales team with pre-tender technical support (product selection, specification compliance, value engineering
• Support the sales team with outreach to consultants and end-users
  

On-site Troubleshooting

• Conduct site visits to diagnose installation or performance issues for electrical and mechanical products (lighting, MVAC, power distribution)
• Retrofit Solutions & Site Investigation
• Conduct technical audits for retrofit opportunities  lighting, EC fan upgrades)
• Provide on-site support during installation and testing & commissioning

Compliance & Certification

• Manage product certifications, including liaising with the testing lab, ensuring compliance with local standards
• Maintain an internal library of technical documentation and certifications

Supplier Technical Interface

• Act as a technical liaison with OEMs to resolve technical or quality issues
• Support the procurement team with the qualification of new OEMs and the review of existing OEMs
• Support quality inspections before shipment

Others

• Ad hoc tasks from management, including but not limited to supporting  own brand developmentite Troubleshooting

Requirements:

• Bachelor's Degree or above in Engineering (Electrical or Mechanical strongly preferred)
• 5-10 years' experience in MVAC / ventilation/lighting / electrical systems from a contractor, distributor, or OEM environment
• Hands-on experience in site troubleshooting (mandatory), retrofit or upgrading projects (preferred)
• Technical understanding of ventilation systems, electrical fundamentals, and lighting systems
• Ability to diagnose issues and propose solutions at the site and in the OEM production environment
• Able to read and understand technical drawings and specifications
• Experience with obtaining product compliance certificates (local and international standards)
• Good command of Cantonese, English and Mandarin