Japanese Speaking Sales / Client Support | Fintech | Crypto

About Our Client

One of the fastest-growing CFD brokers, with growth to nearly 250 employees since 2022. Holding licenses of CYSEC (Cyprus Securities and Exchange Commission), FSCA (Financial Sector Conduct Authority), and ASIC (Wholesale). With international offices in Hong Kong, Taiwan, Malaysia, Thailand, Indonesia, India, and Cyprus.

Our client provides a wide range of financial instruments, including currency pairs, metals, energy, commodities, indices, cryptocurrencies, and stocks CFDs for their international client base of individual, institutional, and introducing brokers.

Salary & Benefit:

• Annual leave - 12 days
• Additional leave: marriage leave, compassionate leave, maternity leave, paternity leave
• Medical insurance: Allianz insurance and panel clinic
• Medical healthcare plan: Panel clinic medical claim
• Working Hour:
  o 5-days work with flexitime to ensure work-life balance
  o Hybrid working arrangement
• Dress Code: Smart casual attire
• Office location: Prime location which is easily accessible via public transport or driving
• Additional Benefit Coverage:
  o Transport allowance (RM300/month) after probation confirmation
  o Health and wellness flexible benefits (max RM1200/year)
• Teambuilding activities, festive season celebrations, annual dinner, and lunch treat
• Free-flow snacks and beverages at the pantry
• Birthday leave and celebrations
• Training and development

Job Responsibilities:

• Proactively contact and identify potential Japanese customer base through social media, SMS, and online channels.
• Identify and evaluate potential customers' needs by providing exceptional marketing insight to increase and retain the customer relationship.
• Provide relevant Financial product/service introductions and convert potential customers into real customers.
• Maintain good communication and follow-up with customers to ensure customer satisfaction.
• Collect and organize customer feedback and provide suggestions for product/service optimization.

Qualifications:

• More than 2 years of sales support experience in financial technology or related industries.
• Experience gained from the CFD FX industry is an advantage
• Fluent communication and writing skills in Japanese are a must.
• Familiar with social media channels.
• Good communication and coordination skills, proactive and flexible in solving problems.