Customer Service & Operation Support | Chinese Speaking

Our client is a regulated entity with ASIC (AU) and VFSC (Vanuatu) licenses. The headquarter in Australia since 2011 with international offices and 200 professional team across the regions. They offer a variety of CFDs across different asset classes (FX, Crypto, Indices, and Commodities) to help clients diversify their portfolios and seize opportunities in global markets.

Rotating monthly Shift

• 8.00 am to 5.00 pm
• 3.00 pm to 12.00 am (Shift allowance MYR 70 per day)
• Saturday and Sunday full day work : payrate 1.5x
  For weekend shift will be rotate in 2 weeks

Benefits (After completion of probationary)

• Annual Leave: 1st year 14 days (after 2nd years until 7 years will be increase 1 days, which mean maximum until 20 days)
• Birthday Leave: 1 day
• Compassionate Leave: 3 days and able to apply for immediate family ONLY
• Marriage Leave: 3 days
• Medical Leave: 14 days per year
• Spot Incentive: Total is MYR 125.00 / month, which is able to claim for Medical claim, chiropractic, and dental

Job Responsibilities :

• Handle the processing of customer application forms from all channels.
• Perform account creation and setup for newly onboarded customers and manage existing customer base.
• Verify and process necessary documentation, ensuring compliance with regulatory requirements.
• Address and resolve any queries or concerns. use critical thinking and problem-solving skills to address complex customer issues or escalate them to appropriate departments for resolution.
• Collaborate with cross-functional teams to address customer concerns and share insights.
• Managing day-to-day tasks associated with delivering exceptional customer support and satisfaction.

Job Requirement :

• At least 1 year of working experience in a similar role.
  Candidate must possess at least SPM/STPM/Diploma
• Required skills: MS Word & Excel
• Experience in a call center or customer support environment is preferred.
• Applicants must be independent, self-driven, strongly committed and result-oriented
• Good planning, problem-solving, organization, strong communication, leadership, and analytical skills.
• Proficiency in Microsoft Office and CRM systems is an added advantage.
• Ability to handle multiple tasks on hand and handle high volumes of work.
• Familiarity with the FX / CFD industry can be an added advantage.
• Reading and writing in both English and Chinese is a must.
• Fluent in Mandarin is preferred as the role requires the candidate to deal with Mandarin-speaking clients.
• Candidate fluency in Japanese language writing and speaking can be an added advantage.
• Working location KL area, walk 2 minutes to LRT station