CFD FX | Project Office | Technology | Malaysia

About Our Client

One of the fastest-growing CFD brokers, with growth to nearly 250 employees since 2022. Holding licenses of CYSEC (Cyprus Securities and Exchange Commission), FSCA (Financial Sector Conduct Authority), and ASIC (Wholesale). With international offices in Hong Kong, Taiwan, Malaysia, Thailand, Indonesia, India, and Cyprus.

Client Benefits:

• Competitive Salary and Commission Scheme
• Clear Career Progression Pathways & Professional Development
• Medical Insurance
• Transport Allowance
• Health and Wellness Allowance
• Free-flow Snacks & Beverages at Pantry
• Additional Leave Options: Compassionate Leave, Maternity Leave, Paternity Leave, Birthday Leave
• Team Building Activities: Festive Seasons Celebration, Annual Dinners, Lunch Treats, Birthday Celebration
• Flexible Work Schedule: 5-day week with flexible start time
• Accessible by Public Transport

Job Responsibilities:

Cross-Functional Coordination

• Collect and relay system/application issues from sales to backend teams, ensuring alignment on business needs and technical constraints to deliver feasible solutions.
• Provide timely status updates to the sales team on their submitted requests.
• Coordinate escalation of unresolved or high-impact issues to senior management for timely resolution.

Request & Quality Management

• Evaluate, categorize, and prioritize incoming system and application-related requests received from sales teams via Jira and shared mailboxes.
• Monitor the end-to-end lifecycle of each request, analyzing resource consumption including time, manpower, and cost to identify inefficiencies and drive process optimization.
• Provide additional information to the backend team as needed to ensure accurate and efficient request resolution.
• Monitor requests data to identify recurring issues or trends (e.g., repeated submissions of previously resolved requests), and propose corrective actions to achieve sustainable improvements.

Process Standardization & Documentation

• Support the development and maintenance of standardized tools, templates, and workflowsincluding comprehensive SOPsto ensure consistency and efficiency for managing cross-department system feedback effectively.

Qualifications and Experience:

• Minimum 2 years of working experience in backend operations or project management, preferably in the forex industry, with a solid understanding of forex markets, financial products, and backend operational workflows.
• Excellent proficiency in both verbal and written Chinese and English.
• Strong project management and organizational abilities, with proven capability to handle multiple priorities and meet deadlines.
• Excellent communication skills with the ability to convey ideas clearly and foster effective cross-functional collaboration.