中文 General Manager (Shopping Mall) | Cambodia | MYR 60,000

Our client is one of the fastest-growing developers in Cambodia, primarily focused in real estate development, property management, theme parks, retail, and supermarket

The General Manager (Commercial) reports to the Managing Director and manages all aspects of 2 shopping malls, including but not limited to mall operations, such as leasing, tenant relationships, financial planning, facilities management, and maintenance.

KEY RESPONSIBILITIES

• Create a comprehensive business plan for the malls that includes all essential aspects of mall management.
• Aim to provide the best possible guest service by focusing on key performance indicators such as surveys, mystery shops, audits, and speed of service.
• Create sales and leasing strategies to discover new clients and bargain with potential tenants to increase revenue according to the business strategy.
• Ensure the malls have the right mix of tenants and zoning that align with the business strategy and market demand to achieve the desired foot traffic.
• Establishing and nurturing positive, long-lasting relationships with current tenants and Retail Groups is essential for securing ongoing and future business.
• Reviewing and adjusting financial budgets, systems, and processes, as well as monitoring performance against budget, are important tasks in preparation.
• Create plans and schedules for routine and scheduled maintenance.
• Address tenants' complaints and requests.

REQUIRED EXPERIENCE

• Minimum 10 years of mall management experience (Assistant General Manager level or above)
• Experience in mall development, opening, and new site management
• Graduate degree in either business or retail management
• Extensive knowledge of the retail real estate industry
• Strong business acumen and good technical knowledge of commercial facilities
• Good understanding of mall management
• Strong mall-specific financial acumen
• Good understanding of mall leasing and marketing
• Good understanding of tenant mix and zoning
• Knowledge of managing leasing contracts and negotiation, exposure to tender management
• Strong negotiation and interpersonal skills
• Possess good English skills (both written and spoken)
• A good team player with strong analytical skills