CFD Fintech Customer Services & Operations Support | Vietnam

Our client is a regulated entity with ASIC (AU) and VFSC (Vanuatu) licenses. The headquarter in Australia since 2011 with international offices and 200 professional team across the regions. They offer a variety of CFDs across different asset classes (FX, Crypto, Indices, and Commodities) to help clients diversify their portfolios and seize opportunities in global markets.

Rotating monthly Shift

• 8.00 am to 5.00 pm / 3.00 pm to 12.00 am / 11.00 pm to 7.00 am (Monday to Sunday)

Candidate with CS Team Management experience will be considered as Managerial position

Job Responsibilities

• Handle processing of customer application forms from all channels.
• Perform account creation and setup for newly onboarded customers and manage existing customer base.
• Verify and process necessary documentation, ensuring compliance with regulatory requirements.
• Address and resolve any queries or concerns. use critical thinking and problem-solving skills to address complex
• customer issues or escalate them to appropriate departments for resolution.
• Collaborate with cross-functional teams to address customer concerns and share insights.
• Managing day-to-day tasks associated with delivering exceptional customer support and satisfaction.
  

Job Requirement 

• At least 1 year of working experience in a similar role.
• Experience in a call centre or customer support environment is preferred.
• Proficiency in Microsoft Office and CRM systems is an added advantage.
• Ability to handle multiple tasks at hand and handle high volumes of work
• Familiarity with the Fintech industry can be an added advantage.
• The ability to read and write in Chinese is an added advantage.