Fintech Payment Officer | Vietnam

Our client is a regulated entity with ASIC (AU) and VFSC (Vanuatu) licenses. The headquarter in Australia since 2011 with international offices and 200 professional team across the regions. They offer a variety of CFDs across different asset classes (FX, Crypto, Indices, and Commodities) to help clients diversify their portfolios and seize opportunities in global markets.

Rotating monthly Shift

• 8.00 am to 5.00 pm / 3.00 pm to 12.00 am (Monday to Friday)
• Rotating weekend shift on a monthly basis

Seeking a highly detail-oriented and reliable Accounts Payment Officer to join our client account team. This role is critical in ensuring the smooth processing of payment transactions and coordinating with internal and external stakeholders to resolve any payment-related issues. 

Key Responsibilities

• Monitor daily balances across various payment channels and update internal records accordingly.
• Verify customer application details and ensure all submitted information meets compliance.
• Ensure consistency between clients deposit and withdrawal methods.
• Select appropriate payment channels and execute payments in a timely and accurate manner.
• Update transaction statuses and payment details in internal systems.
• Collaborate with team members to allocate daily tasks and maintain workflow efficiency.
• Communicate effectively with cross-functional teams (e.g., Compliance, Customer Service, Account Team) to resolve payment-related issues.
• Liaise with external payment providers to maintain smooth operations and promptly address any issues or discrepancies.
• Handle urgent or priority payment requests effectively while maintaining accuracy.
• Manage time efficiently to meet tight deadlines and ensure smooth payment processing.

Requirements and Skills

• Strong attention to detail 100% accuracy is essential in this role.
• Patience and diligence. 
• Excellent communication and coordination skills.  
• Fluency in English,  Written and spoken.
• Strong time management skills 
• Previous experience in a similar payments, finance operations, or back-office role.
• Familiarity with international payment methods (e.g., SWIFT, SEPA, e-wallets, crypto)
• Knowledge of financial compliance and KYC/AML practices.
• Experience working with fintech platforms or digital wallets.