MAWM Offshore Support Engineer (Configuration-Heavy)

Location: Remote, Offshore (e.g., India / APAC time zones)
Employment Type: Contract position
Experience: 5+ years in WMS with strong Manhattan Active WM (MAWM) focus
Compensation: Competitive; commensurate with experience
Apply: Send resume to careers@jgawms.com (No direct DMs)

About JGA

J. Goldman & Associates (JGA) is a supply chain systems integrator specializing in Manhattan Associates solutions. We deliver end-to-end warehouse transformations for retail, 3PL, manufacturing, pharma/life sciences, and more. Our teams combine deep product knowledge with pragmatic, hands-on delivery.

Role Summary

Were hiring a MAWM Offshore Support Engineer to provide configuration-heavy, production support for global MAWM footprints. Youll own incident response, root-cause analysis, and change execution across environments, with a bias toward hands-on configuration (not just ticket triage). The ideal candidate has strong technical depth in MAWMs cloud-native architecture, APIs/integrations, and DC operations.

What Youll Do

• L2/L3 Application Support for MAWM production and lower environments with on-call rotation aligned to APAC hours.
• Configuration Ownership across MAWM components (e.g., allocation/fulfillment rules, waving/order streaming, RF/UI flows, printing/labeling, operational parameters).
• Release & Change Management: Plan, test, and deploy configuration changes and hotfixes; coordinate with operations and engineering; maintain rollback plans.
• Incident Management: Triage, mitigate, and resolve P1P3 incidents; drive RCA and preventive actions; maintain SLAs and runbooks.
• Integration Support: Monitor and support APIs/ESB/MQ, MHE/WCS, parcel/carrier, ERP/OMS/DOM handoffs; handle payload analysis and retries.
• Monitoring & Observability: Use MAWM consoles, logs, and dashboards to detect anomalies; build alerting and health checks.
• Data & Tools: Perform targeted SQL queries, log interrogation, and file/message traceability; manage reference/master data setup.
• Testing: Author/execute regression, smoke, and cutover tests in lower environments; validate functional impacts before production moves.
• Documentation: Keep SOPs, runbooks, config matrices, and support playbooks current and accessible.
• Partnering: Collaborate with onshore leads, client ops, vendors, and cross-functional teams (LMS/TMS/DOM) to stabilize and optimize operations.

Must-Have Qualifications

• 5+ years in Warehouse Management Systems with at least 3+ years on Manhattan Active WM (MAWM) in production-support and configuration roles.
• Demonstrated expertise configuring MAWM (e.g., order orchestration, pick/pack/ship flows, location/slotting parameters, work management, RF/UI workflows, parcel/cartonization, printing/label services).
• Strong understanding of DC operations (inbound, putaway, replen, picking, VAS/kitting, packing, loading) and KPIs/SLAs.
• Troubleshooting depth with logs, message traces, API payloads (JSON/XML), queues, and job orchestration.
• Hands-on experience with REST APIs, swagger/OpenAPI, Postman/cURL; ability to parse/transform payloads.
• Comfortable with SQL for analysis/validation; familiarity with data fixes under governance.
• Working knowledge of integration patterns (ESB/MQ/Kafka), MHE/WCS interfaces, and carrier/parcel integrations.
• Change/Release discipline (ITIL-lite): incident/problem/change processes, CAB readiness, and documentation.
• Excellent communication in English; crisp ticket updates and stakeholder handoffs.

Nice-to-Haves

• Experience with Jira/ServiceNow, Confluence, and Agile support practices.
• Exposure to DOM/MAO, LMS, or TMS in Manhattan ecosystem.
• Scripting aptitude (e.g., Python, shell) for utilities and automation.
• Observability tools experience (e.g., Kibana, Grafana, CloudWatch) or equivalent.
• Prior experience in multi-site rollouts and hypercare support.
• Knowledge of labeling/printing (ZPL), GS1 standards, cartonization, and carrier compliance.

Work Hours & Coverage

• Primary coverage during APAC/India time zones with flexibility for cross-region handoffs.
• Participation in on-call rotation for critical incidents and cutovers (planned).
• Occasional weekend/holiday support during peak or go-lives.

How to Apply

Email your resume to careers@jgawms.com with subject line: MAWM Offshore Support Your Name.
Note: Please do not send direct messages (DMs). Applications are accepted only via email.

Equal Opportunity

JGA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.