WMS Support Consultant (3-5 Years Experience)
Location: Onsite Louisville, KY
Employment Type: Contract
Apply: careers@jgawms.com

About the Role
JGA is seeking an experienced Warehouse Management System (WMS) Support Consultant to join our team onsite in Louisville, KY. The ideal candidate will have 3-5 years of WMS experience (Manhattan, Blue Yonder, Körber, Infor, SAP, or equivalent) and be able to provide hands-on support for warehouse operations, troubleshoot system issues, and drive continuous improvements. This is a U.S.-based role only no offshore applicants will be considered. Candidates must be able to relocate or travel at their own expense to Louisville, KY.

Key Responsibilities

• Provide onsite WMS production support, including system monitoring, issue diagnosis, and resolution

• Serve as a liaison between business users, IT teams, and operations to ensure seamless system performance

• Manage incident resolution and coordinate fixes within agreed SLAs

• Support testing, configuration changes, and enhancements for WMS functionalities

• Deliver end-user training and create documentation for processes and troubleshooting

• Recommend and implement system optimizations to improve operational efficiency

Required Qualifications

• 5+ years of WMS experience with any platform (Manhattan, Blue Yonder, Körber, Infor, SAP, etc.)

• Strong understanding of warehouse operations and supply chain processes

• Hands-on experience with SQL queries, scripting, and log analysis

• Proven ability to diagnose and resolve complex WMS issues

• Excellent communication, problem-solving, and client-facing skills

• Ability to work independently onsite and collaborate with cross-functional teams

Preferred Skills

• Experience in multi-site WMS rollouts or post-go-live support

• Knowledge of RF device management, interface troubleshooting, and ERP/TMS/LMS integration

• Background in industries such as retail, 3PL, manufacturing, or life sciences

Additional Requirements

• Must be legally authorized to work in the United States

• No offshore applicants will be considered

• Must be able to travel or relocate at your own expense to Louisville, KY

To Apply: Send your resume to careers@jgawms.com with the subject line WMS Support Consultant Louisville