Amazon Account Maintenance Lead

ABOUT JJ Commerce Studio

Our company is on a mission to let you live a life that knows no bounds. That's what we all have in common: the desire to live a life unfettered in every aspect. From this desire grew a need for products that would help make everyday life easy. We took a leap of faith and let that need guide us every step of the way. Nothing should ever stop you from living your life to the fullest.

Our CARE resonates through thoughtful innovations that should help you win over the challenges of daily living. We understand the need for these products as we desire the same for our own homes and families.

Your day-to-day wins are ours too.

GET TO KNOW US

JJ Commerce Studio's story begins in 2018 when founder Jack Cho bravely embarked on a journey to start an e-commerce business focusing on medical and health-related products. Using the Amazon platform, the company sold high-quality yet affordable products accessible to everyone. This desire was born out of the need for affordable healthcare and easy access to medical essentials. Fast forward to 2022, JJ Commerce Studio is now one of the fastest-growing e-commerce businesses in the United States.

JJ Commerce Studio takes pride in delivering top-quality products that help make lives better every single day. The company employs the help of a world-class team of suppliers to bring these wonderful products closer to the customers.

Our products are available on Amazon.com, and soon, on other major e-commerce websites. Our products are soon to hit the shelves of major retailers such as CVS, Walgreens, Walmart, and health facilities such as hospitals and drugstores. 

JJ Commerce Studio is looking for a talented, goal-driven, and enthusiastic member of our growing team as a Quality Control Officer/ Product Developer. We are looking for a Quality Control Officer/ Product Developer to manage tasks such as running tests, product development, keeping a record of defects, analyzing products, and overseeing procedures.

WHAT'S IN IT FOR YOU

We offer a full-time, permanent work-from-home setup. The work schedule is from Monday to Friday, 8:00 AM to 5:00 PM (Manila Time). All roles are open to both Philippine-based candidates and outside the country. Enjoy working from anywhere you like!

SYSTEM REQUIREMENTS

• Laptop/Desktop - We discouraged the use of tablet. Windows computers are ideal.
• Headset - Any type of headset will do
• Webcam - Either built-in or external is fine
• Internet - a stable LAN or WIFI is required
• Working Station - We require a conducive working station. As much as possible, refrain from staying in common areas such as the living room, the kitchen, the dining room, etc.

JOB RESPONSIBILITIES AND EXPERIENCE REQUIRED

In this role, you'll be doing the following tasks:

• Manage a team of Amazon Maintenance Specialists
• Making sure the team meets the weekly, monthly, and quarterly goals
• Train and guide members of the team to be able to maintain outstanding account health
• Train and guide members of the team to be able to provide excellent customer service through buyer messaging, reviews and feedback
• Collaborate cross-functionally with Compliance Team to ensure end to end market compliance requirements to support our growing business in the US and abroad
• Offer guidance in development, implementation, and management of supply chain compliance procedures
• Highly knowledgeable in Amazon policies and troubleshooting different listing issues.
• Adept in category-specific flat files/inventory upload.
  
• Proficient in listing creation including individual & bulk product uploading, analysis and update.
• Experienced with category correction and ungating.
• Identify process bottleneck and implement solutions in a timely manner
• Ensure confidentiality of data and company information.
• Provide superior with regular feedback on the status of ongoing tasks and discuss other relevant concerns.
• Perform other related duties as required.
• Comply with the Company Policies.
• Comply with the Company and Departments approved/existing work procedures and guidelines.

Strong candidate's experience and qualifications will include:

• With at least 4 years of Amazon Seller Central account maintenance and 2 years team leadership experience
• Has strong English communication skills
• High judgment in evaluating compliance requirements
• With a high level of proficiency in Google sheets/slides/docs or Office equivalent.
• Must have customer service orientation
• Practice excellent time and project management skills.

SOME OF THE BENEFITS

• Payments are processed via Veem on a monthly basis that will go directly to your bank account with no deductions at all.
• And you get to enjoy the following benefits like:
  1. HMO and Paid Leaves upon reaching 6 months; and
  2. Health and Wellness Incentive and Internet Allowance upon reaching one year of service.
• The best part is, you get to spend more time at home taking care of your family and avoid the stress of commuting.

WORKING WITH US

At JJ Commerce Studio, we hire and prioritize work values and attitude then ability and skills.

When deciding if this opportunity is suited for you, please examine the following description of our core values:

• Adaptability
• Dream Team
• Accountability and Ownership
• Commitment to Excellence
• Open and Honest Communication
• Empathy and Love
• Solution-Oriented
• Use Good Judgement
• Deliver Results Over Effort

ARE YOU READY TO APPLY?

If you think you're up to the task and have the energy to do it full-time then you are more than welcome to apply. We're looking for the right candidate to start as soon as possible.

YOUR APPLICATION JOURNEY

The application may vary depending on the position you are interested in. But here's a quick look at what to expect in our application process.

• Initial Screening: Once your application is received, our dedicated recruiters will review your application form. You will receive feedback within 48 hours.
• Discovery Call: If you pass the initial screening, you will be then provided a schedule for your Discovery Call or what others call it as your Initial Interview. Please make sure that your camera and microphone are working well. The duration of this call is between 15 - 30 minutes.
• Hiring Managers Opportunity Call: The final call will be with the department head/ hiring manager. Questions asked here are more inclined to your technical skills. The duration of the call is only 15 minutes. Make sure to join at least 5 minutes before your schedule.
  
• Case Study/ Assessment: Depending on the role you're applying for, case studies and assessments may be given to measure your competency based on your technical abilities.
• Decision: The last step is getting all the feedback from your interviewers and the case study result. Once done, one of our recruiters will reach out to you on the status of your application. 

We make hiring decisions based on your experience, skills, and passion. Please note that interviews are conducted virtually.

Thank you and we look forward to having you join our team!