Director (Financial Services Practice)

About the Client

Global Management Consulting Firm

Location

Bangkok (BTS Line)

Budget

THB 300K-500K 

Job Responsibilities 

• Identifying clients business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design.
• Undertaking extensive desktop and on-the-ground research on various aspects relevant to the firms current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates.
• Using tech, human-centred design thinking and innovative approaches to solve business needs.
• Participating in team problem solving efforts and offer ideas to solve client issues.
• Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.

• Conducting relevant research, data analysis, and create reports.

• Maintaining responsibility for quality, completion, and accuracy of work products.
• Assessing restructuring operating models, organisational structures, and business processes to streamline core operations service delivery.
• Assisting in proposal development, as requested.
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with the firms network of colleagues and clients.

Qualifications

• A Bachelors degree or higher in a Business, Actuarial, Finance, Engineering Strategy or Technology.

• MBA graduate.

• Over 10 years of working experience in the top Management Consulting firms and Financial Services industry.
• Strong expertise on Southeast Asia market.

• Types of roles/projects led:

• Digital transformation of an insurance company or bank.
• Distribution channel transformation in financial services institutions. 
• Sales and service transformation, i.e., customer journeys, service blueprints and process redesign.
• Strategy Consulting to define Target Operating Models  (customer centricity, digitalisation, growth, efficiency, regulatory change, sustainability).
• Banking and Insurance Cost Reduction, Efficiency, Automation, including Robotic Process Automation.

• Proficiency in Agile/Scrum methodologies, Professional Scrum Master or Product Owner certifications is highly preferred.
• Tech-savvy and excellent presentation skills.
• Team player with exceptional interpersonal skills.
• Ability to travel within the country or within the region.