Job Openings
Customer Service and Distribution Manager
About the job Customer Service and Distribution Manager
- In Charge of Customers interface, professionally response to customer, manage customers orders / order enquiry / delivery / claim / complaint by coordinate and align in same direction with Sales team.
- Steer Distribution process and operation to improve and upgrade be benchmark level and increase competitiveness.
- Improve Order management process and compliance, set up process to reduce gap of communication and operation related to Customer.
- Improve Order handling process by tracking / monitoring / make an analysis to understand each Customers order trend.
- Improve loading & delivery time to customers, address internal / external issue and propose option / solution to key stakeholders to take decision and actions.
- Improve internal packing process / movement of finish goods workflow / minimize potential gap to ensure goods in good condition to deliver to customers.
- Cooperate and involved parties updated about Order & Delivery plan or improvement, any change related to customer be aligned with Sales team / WH / Planning.