IT Service and Operations Manager

Jobbex, a company that empowers people and organizations by matching great talent with great projects, is looking for the next IT Service and Operations Manager to join one of our clients.

If you feel inspired to make a change and if you want to be part of the cool kid on the block, this opportunity is for you!

Be ready to find at Jobbex Portugal the transparent, friendly, and professional work environment you have been looking for.

What you'll be doing:

• Identify and resolve operational constraints to ensure smooth service delivery
• Analyze operational KPIs across different teams
• Deliver performance indicators for service reports and support responses to RFPs and proposals
• Oversee project execution and promote continuous improvement initiatives
• Ensure accurate SLAs and classifications within ITSM systems and reporting in Power BI
• Monitor and control ITSM backlogs, ensuring timely resolution
• Propose enhancements to client service catalogues
• Support and coordinate with team supervisors and coordinators
• Maintain close contact with clients, ensuring expectations are met
• Manage the implementation of new operations, including risk assessment, profitability analysis, and reporting
• Handle procurement of new services with external partners

You'll be a great match if you have:

• Previous experience as an Operations Manager or Project Manager
• Excellent communication and client management skills, including conflict resolution
• Strong sense of accountability and commitment
• Ability to work under pressure and manage stress effectively
• Skilled in producing and analyzing productivity reports (Excel, Power BI)

Enthusiastic?

If this opportunity sounds like your next challenge, apply and lets talk!