Job Openings Customer Care Administrator - Midrand

About the job Customer Care Administrator - Midrand

We are seeking one exceptional, highly motivated, and hard-working individual to join our company. The

purpose of this position is to coordinate customer activities within the applicable portfolio in an efficient and

cost-effective manner focusing on customer satisfaction. The successful candidate should have solid

experience in Supply Chain / Customer Services and Logistics, with excellent ICT and Communication skills.

KEY PERFORMANCE AREAS:

Customer Service Coordination:

Direct liaison between the sales force, customers, and company supply chain to fill all internal and external

customer orders applicable to your region / area. This position will manage KZN and JHB regions remotely.

Receiving, processing and distribution of all customer orders placed & follow up on any back orders.

Generating customer quotes, sales orders, tax invoices and credit notes.

Handling of customer queries and complaints, should they arise with your transaction and ensure items

are recorded and properly closed out upon resolution.

Maintain effective working relationships with sales force to jointly satisfy customer demands.

Provide regular feedback to clients and sales force regarding order fulfilment status.

Manage and attend to incoming calls from customers and walk in customers.

Maintaining a delivery note register for all packaging items distributed to clients (Company property) as

well as manual orders.

Supply Chain & Stock Control:

Generate purchase orders, goods received notes, purchase notes, return notes, quotations, Journals etc.

Handling of supplier queries should they arise with your transaction.

Track incoming orders and follow up on back orders.

Manage the receiving of products from suppliers, dispatching of parcels and maintain related receipt /

dispatched documents.

Perform stock control and forecasting.

Perform month end stock counts and stock balancing.

Report on stock that is close to expiry and on slow moving stock.

Timeously order chemicals and related products to ensure that sufficient stock is available for incoming

orders in the various warehouses.

Accurate data management and general office filing of the above.

Distribution & Logistical:

Plan customer deliveries in line with route plan.

Manage the picking of stock and manage the load and dispatch process in line with customer specific

requirements (where applicable and stock is under your control).

Liaise with transport companies and service providers and sales representatives to ensure efficient

deliveries.

Manage the routes and logistics to ensure on time and in full deliveries to clients and minimum cost to

Company.

Manage daily trip sheet.Page 2 of 3

Heath, Safety & Quality:

Responsible for administrating the Company quality program in accordance with customer and

Company requirements.

Act as the Site Health and Safety representative, where required.

Assist with various administrative tasks regarding product labels, product information, MSDS and

all other safety and quality management templates for the Product Portfolio.

Check that all stock leaving the store has the required COA and or MSDS sheets.

Assist with arranging of tests on various products.

Manage database in support of the product portfolio where required to comply with Company

Health and Safety Rules.

Use Personal Protective Equipment (PPE) as required, executing tasks in a safe and careful manner.

Maintain good housekeeping, ensure chemical products are safely stacked and stored.

Assist with reporting and managing Product Non-Conformances.

Office Support & Communication:

Manage basic office requirements such as procuring stationary, cleaning items, office equipment.

Report to head office on very regular basis on customer, stock and delivery matters to ensure

robust operations.

Manage data / information at warehouse as per Company Policy.

Immediately flag any risks/liability to Company.

Personal Attributes

Presentable with excellent communication and coordinating skills.

Ability to produce accurate results within prescribed deadlines.

Ability to work under pressure and put in longer than standard hours if required.

Ability to work independently but be a team player.

Must enjoy problem solving and trouble shooting.

Ability to deal with multiple issues, tasks and priorities concurrently.

Positive, self-motivated, use own initiative and confident approach to work and colleagues.

Strong administrative and customer service skills with attention to detail, will be essential.

Experience and Qualifications

Grade 12 or equivalent

3-5 years relevant experience within a similar position within Supply Chain / Logistics and

Warehouse Management environment will be essential.

Tertiary qualification not essential but will be advantageous.

Experience within a Chemical environment would be advantageous.

Strong Freight and Logistics experience would be advantageous.

Ability to manage operations remotely with clear, professional communications is essential.

Fluent in Afrikaans and English (Read, Write and Verbal). Xhosa will be advantageous.

Honest, healthy, and reliable.Page 3 of 3

Computer Literacy

Pastel V11 would be essential.

Intermediate knowledge in MS office packages is essential (Excel, Word, Outlook, MS Teams etc.)

Basic Accounting Principles would be advantageous.