Website Support Coordinator

About Shore360:

• Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Position Overview

• The Website Support Coordinator provides administrative and hands-on support for websites across Webflow and WordPress. Working within the marketing and website team under the direction of the Marketing & Website Manager, this role ensures websites remain up-to-date, accurate, and consistent with brand standards. Responsibilities include updating content, publishing blogs, adding team member profiles and testimonials, adjusting images and copy, performing basic website checks, communicating with clients regarding website requests, and assisting with the build of new websites by making updates in Webflow and lodging tickets to developers.

Reports to

• Marketing and Website Manager

Relationships

• Head of Client Marketing & Onboarding
• Marketing Team
• Web Developers

Key Responsibilities

Content & CMS Support

• Upload and publish blogs, team member profiles, testimonials, and other CMS content
• Update page copy, images, and basic layouts according to brand guidelines
• Archive or remove outdated content as needed
• Implement basic SEO tasks, including adding meta titles and meta descriptions

Website Support & Assistance

• Perform basic checks to ensure content displays correctly and links/forms function
• Report obvious errors or broken content to the Marketing & Website Manager
  
• Assist with formatting, image resizing, and general website housekeeping
• Assist in QA of developers' work by checking updates for accuracy, formatting, and consistency before finalisation

New Website Build Assistance

• Gather content, images, and assets for new website builds
• Make updates in Webflow as directed by the Marketing & Website Manager
• Lodge tickets to developers for technical or advanced work
• Submit work for review and make adjustments based on feedback

Client & Team Support

• Communicate with clients regarding website updates, content requests, or basic website issues
• Support the marketing team by coordinating website requests and gathering required materials
• Follow established processes and timelines to ensure tasks are completed efficiently
• Ensure all updates are accurate, consistent, and formatted correctly

Key Competencies

• Accuracy of Updates: 100% of website content, CMS updates, and Website changes completed without errors
• Timely Completion of Requests: 100% of routine website updates, content uploads, and client requests completed within agreed timelines

Work Set-up

• Clark Office-Based
• Monday to Friday, 6:00AM - 3:00PM

Shore Xtra Perks

• Day 1 HMO Coverage
• Attendance Bonus – Get a chance to earn ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

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