Human Resources Coordinator

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

About Monarch Mental Health Group

Monarch Mental Health Group (MMHG) is a psychiatrist-led Australian provider offering early access to innovative treatments for depression, anxiety, and related conditions. We deliver TGA-approved therapies, and work closely with patients, families, GPs, and psychiatrists to support recovery and improve outcomes. While doctor-led, MMHG is multidisciplinary in nature, with a team that includes nurses, psychologists, and other mental health professionals. We are committed to expanding access to effective mental health care across Australia.

Role Overview

• Serve as a point of escalation for Human Resources tasks delegated by the Director of Clinical Services, Clinical Compliance Manager, and other relevant staff.
• Creating and advertising job vacancies
• Reviewing applications and shortlisting candidates
• Coordinating and scheduling interviews
• Conducting reference checks
• Onboarding new employees
• Coordinating mandatory training requirements
• Completing employee compliance checks (e.g. AHPRA registration, WWCC, First Aid, etc.)
• Coordinating credentialing for doctors and therapists
• Supporting performance review processes
• Managing offboarding processes for exiting employees
• Scheduling rosters and attending to daily rostering requirements
• Undertaking any other reasonable duties as directed by the Director of Clinical Services and General Manager

Communication & Collaboration

• Foster a collaborative working environment across clinical and operational teams
• Serve as a liaison between departments, promoting synergy and alignment of goals
• Coordinate with Operations, Finance, IT, and other departments to support integrated service delivery

Quality, Risk & Compliance

• Ensure compliance with NQSPCH standards, MMHG policies, and legal/ethical requirements
• Support accreditation preparedness, policy development, and mandatory training planning

Other Responsibilities

• Maintain strict confidentiality and protect sensitive information
• Model MMHG values and contributes to achieving its mission and vision
• Assist with clinical compliance tasks in collaboration with Senior Clinicians, including risk register maintenance and variance resolution

Key Relationships - Internal and External

• MMHG Patients
• Executive General Manager
• Director of Clinical Services
• Patient Care Team
• VMOs
• Clinical Teams
• Psychologists
• Referrers
• Accreditation provider
• Funding bodies

Qualifications & Experience Required

• Administration / Coordination
• Human Resources

Shore Xtra Perks

• HMO Coverage upon regularization
• Attendance Bonus – Earn up to ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

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