Accounts Receivable Officer

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Company Profile

We are trusted Community Support and Care providers, dedicated to assisting older Australians and people living with disabilities. Our goal is to provide personalized care solutions that help our clients achieve their aspirations for independence, dignity, and control. We take pride in serving the communities we work in and are committed to delivering exceptional care to those who need it most.

General Expectations

We set a high standard of behaviour for our employees. We have a zero-tolerance policy for bullying and harassment. We expect all employees to respect others and uphold our values and code of conduct in all interactions with clients, colleagues, visitors, and stakeholders. Our employees must be flexible, enthusiastic, and dedicated to providing top-quality care and support.

Safety is a top priority, and all employees must understand and follow our Workplace Health & Safety policies and procedures, participate in safety training and risk assessments, and promptly report any safety incidents or near misses. Employees are required to comply with internal policies and procedures which may be amended from time to time.

About the Role:

The primary responsibility of the Accounts Receivable Officer is to assist with customer invoicing and debtors’ collections. This role will ensure that the invoices generated are accurate and that payments are received on time. Customer follow-ups and debt collection are managed effectively, and customer queries are resolved effectively

in a timely manner.

Key Tasks for the Core Responsibility

• Setting up Supplier and Contractor Service Agreements in collaboration with the General Homecare Contracts Management team

• Scheduling Allied Health Services for clients – sending referrals, confirming scheduled visits with contractors and clients, rescheduling and managing late visits or cancellations, documentation, and reports

• Scheduling External Contractors – services related to one-off jobs; cleaning, gardening, and other ad hoc jobs that are approved by the Care Partner

• Soliciting Quotes – related to allied health recommendations or contractors, contacting equipment suppliers, and following up on orders for aids, equipment, and service schedules

• Ongoing or recurring Orders – managing a calendar of ongoing schedules of orders for clients (e.g. for incontinence aids) and placing orders as needed via contractors’ portals

• Entering details into a new client’s Help Plan from statutory reports and discharge summaries

• Case noting and documentation of communication, emails, reports, and forms in CRM and SharePoint.

Key Responsibilities:

• Invoicing – Ensuring invoicing is accurate and completed on time, including claiming/submissions through relevant client/NDIA portals.

• Ongoing Debtor follow-ups – Ensure that outstanding invoices are followed up within set timeframes as outlined in our debtor policy.

• Bank Reconciliations – Manage and record payments in Xero to reconcile debtors.

• Customer Management – Ensuring that customers and related stakeholders who contact the finance team have an effective, helpful, and streamlined experience.

• Other duties within the scope of the role as determined by the direct Manager.

Key Performance Indicators (KPIs)

• Meeting Invoicing deadlines

• Ensuring 95% invoicing accuracy

• All outstanding invoices over $500 are followed up regularly

• Responding to and managing customer correspondence effectively and efficiently (responses within 2 business days).

Key Competencies:

• Experience using CRM software and accounting software (Xero)

• Proficiency in Microsoft programs (Excel, Word and Outlook)

• Strong attention to detail and organisational skills

• Strong written and verbal communication skills

• Willingness to adapt to new challenges and learn/create new processes

• Exceptional customer service skills with the ability to communicate confidently with customers and other stakeholders across the business

• Works well in a team environment

• Ability to meet deadlines

Experience and Qualifications:

• Proven experience as an Accounts Receivable Officer or in a similar Accounts role.

• Minimum 3 years’ working experience

• Australian Healthcare experience preferred.

• Accounting Degree and/or Bookkeeping Certificate

ShoreXtra Perks

• Attendance Bonus –Get a chance to win ₱5,000 every pay run through a perfect attendance incentive draw.

• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off

• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day

• Photography Club, Dance Club, Fitness Club, Book Club, Music Club

• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards

• Silver Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.

• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set Up:

• On-Site

• Work Schedule: Monday to Friday, 7:00 am to 4:00 pm